Service Desk Analyst

Investigo Limited; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is seeking an IT Support / Service Desk Analyst in Surrey. This role involves providing first-line support to users with a strong emphasis on communication and user reassurance. Ideal candidates will have experience in IT support, be calm under pressure, and possess basic desktop support skills. Immediate availability is preferred. The position is contracted for 6 months and operates inside IR35, aiming to ensure exceptional user experience and collaborative team support.

Qualifications

• Excellent communication skills are crucial for user interaction.
• Experience in IT support roles preferred.
• Ability to manage expectations while providing support.

Responsibilities

• Serve as the primary IT support contact for users.
• Monitor and respond to support requests through chat.
• Provide reassurance while troubleshooting issues.
• Perform basic support tasks for desktop and applications.
• Escalate complex issues and assist with incident management.
• Follow up on support tickets for user satisfaction.
• Work with the IT team to support operational stability.

Skills

Exceptional communication and interpersonal abilities

Friendly, approachable behaviour

Basic proficiency in desktop and application support

Willingness to learn and adapt

Ability to remain composed in high-pressure environment

Previous experience in IT support or service desk roles

Job description

IT Support / Service Desk Analyst

Contract: 6 Months initially
Location: Surrey
IR35: Inside IR35
Start: ASAP

Overview

We are currently looking for a personable and proactive Service Desk Analyst to join a dynamic team. This role focuses heavily on user communication, providing reassurance, and delivering first‑line support. This position prioritises excellent communication skills, calmness under pressure, and a hands‑on approach to resolving issues.

Key Responsibilities

• Serve as the primary IT support contact for remote business users.
• Monitor and respond to support requests through chat and other communication channels.
• Provide clear, calm communication and reassurance while troubleshooting user issues.
• Perform basic desktop and application support tasks.
• Escalate more complex issues and assist in managing applications during incidents.
• Actively engage with users, follow up on support tickets, and manage expectations effectively.
• Work cohesively onsite with the existing IT team to support operational stability.

Key Skills & Experience

• Exceptional communication and interpersonal abilities
• Friendly, approachable behaviour with confidence in handling stressed users.
• Basic proficiency in desktop and application support.
• A hands‑on attitude with the willingness to learn and adapt.
• The ability to remain composed and professional in a high‑pressure environment.
• Previous experience in IT support or service desk roles

If you are available immediately, and looking for your next role, please apply with a copy of your CV or email: [e-mail]

About Investigo

At Investigo, we make recruitment feel easy. Let’s keep this simple. We’re all about your success, as your success is our business. We are part of The IN Group, a collection of six award‑winning specialist brands that supply the globe with end‑to‑end talent solutions. With recruitment at the core of our business, we’ve been connecting people since 2003.

Data & Privacy

By applying, you consent to Investigo collecting and processing your data for the purpose of recruitment and placement, in accordance with applicable data protection laws. For more information, please refer to our Privacy Notice at investigo.co.uk.