Service Desk Admin Apprentice – Shape Service Delivery

Mitie Group; Glasgow; On-site; GBP 15,000 - 19,000; Full time

Job summary

Mitie Group in Scotland is offering a Helpdesk Administration Apprentice role within our Service Desk team. You will provide essential administrative support to coordinate facilities services across contracts, log and track requests, and keep information accurate.

The apprenticeship is SCQF Level 6 Business Administration, with full training support. You will learn to manage CAFM records (Maximo), handle inquiries, raise and track jobs, and develop professional communication and data management

Qualifications

• Experience developing organisational and coordination skills.
• Strong attention to detail and accuracy in record-keeping.
• Excellent communication and teamwork abilities.

Responsibilities

• Log, update, and maintain records across internal systems (CAFM/Maximo).
• Manage shared inboxes, prioritise requests, and action tasks promptly.
• Support coordination of work by raising, tracking, and updating jobs and service requests.
• Prepare purchase orders, quotations, and contract paperwork as required.
• Maintain clear records of progress, compliance, and contractor activity.
• Support reporting by gathering data and producing basic management information.
• Communicate professionally with colleagues, engineers, subcontractors, and clients.

Skills

Organisational skills

Attention to detail

Communication skills

Education

SCQF Level 6 Business Administration

Tools

Maximo CAFM

MS Office

Job description

Mitie Group in Scotland is offering a Helpdesk Administration Apprentice role within our Service Desk team. You will provide essential administrative support to coordinate facilities services across contracts, log and track requests, and keep information accurate.

The apprenticeship is SCQF Level 6 Business Administration, with full training support. You will learn to manage CAFM records (Maximo), handle inquiries, raise and track jobs, and develop professional communication and data management