Helpdesk Admin Apprentice: Launch Your Ops Career

Mitie Cleaning & Hygiene Services; Glasgow; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices lifestyle benefits

MiDeals discounts

Cycle-to-work

Job summary

Mitie Cleaning & Hygiene Services is offering an apprenticeship as a Helpdesk Administration Apprentice in Glasgow. You will join the Service Desk to provide essential administrative support, ensuring smooth coordination of facilities services across contracts.

The role focuses on accurate record-keeping, timely actioning of requests, and behind‑the‑scenes support to keep operations running efficiently. You will undertake a SCQF Level 6 Business Administration Apprenticeship, gaining hands-on

Qualifications

• Experience or interest in business administration and coordination.

Responsibilities

• Log, update, and maintain records across internal systems.
• Manage shared inboxes and ensure requests are reviewed and actioned promptly.
• Coordinate work by raising, tracking, and updating jobs and service requests.
• Process and prepare key administrative documents including purchase orders and contracts.
• Maintain clear records relating to job progress and contractor activity.
• Support reporting by gathering data and producing basic management information.
• Communicate professionally with colleagues, engineers, subcontractors and clients.

Skills

Business administration

Coordination

Professional communication

Data management

Organisation

Prioritisation

Education

GCSE Maths

GCSE English

Scottish National 5

Tools

Maximo

Job description

Mitie Cleaning & Hygiene Services is offering an apprenticeship as a Helpdesk Administration Apprentice in Glasgow. You will join the Service Desk to provide essential administrative support, ensuring smooth coordination of facilities services across contracts.

The role focuses on accurate record-keeping, timely actioning of requests, and behind‑the‑scenes support to keep operations running efficiently. You will undertake a SCQF Level 6 Business Administration Apprenticeship, gaining hands-on