Helpdesk Admin Apprentice - Launch Your Service Desk Career

Mitie; Scotland; On-site; GBP 15,000 - 19,000; Full time

Job summary

Mitie is offering a Helpdesk Administration Apprentice role in Scotland, providing vital admin support across facilities services. You will learn to log and manage records, handle inboxes, raise and track service requests, and prepare contract paperwork while supporting a high-performing service desk.

The apprenticeship is SCQF Level 6 in Business Administration, with structured training and one-to-one support to help you grow in confidence and capability throughout the program.

Qualifications

• GCSEs Maths and English (Grades 4-9 or equivalent) or Scottish National 5 certificates.
• Keen interest in your chosen field with ability to think critically and find solutions.
• Willingness to complete the apprenticeship and grow with Mitie.

Responsibilities

• Log, update, and maintain records across internal systems (including CAFM platforms such as Maximo).
• Manage shared inboxes, prioritise requests, and action them in a timely way.
• Coordinate work by raising, tracking, and updating jobs and service requests.
• Process and prepare key administrative documents including purchase orders, quotations, and contract paperwork.
• Maintain clear records relating to job progress, compliance, and contractor activity.
• Support reporting by gathering data and preparing basic management information.
• Communicate professionally with colleagues, engineers, subcontractors, and clients.

Skills

Business administration

Professional communication

Data management

Organisation

Planning

Systems use

Maximo CAFM

Education

GCSEs Maths and English (Grades 4-9) or Scottish National 5

SCQF Level 6 Business Administration Apprenticeship requirement

Tools

Maximo CAFM

Job description

Mitie is offering a Helpdesk Administration Apprentice role in Scotland, providing vital admin support across facilities services. You will learn to log and manage records, handle inboxes, raise and track service requests, and prepare contract paperwork while supporting a high-performing service desk.

The apprenticeship is SCQF Level 6 in Business Administration, with structured training and one-to-one support to help you grow in confidence and capability throughout the program.