Helpdesk Administration Apprentice

Mitie Group; Glasgow; On-site; GBP 15,000 - 19,000; Full time

Job summary

Mitie Group in Scotland is offering a Helpdesk Administration Apprentice role within our Service Desk team. You will provide essential administrative support to coordinate facilities services across contracts, log and track requests, and keep information accurate.

The apprenticeship is SCQF Level 6 Business Administration, with full training support. You will learn to manage CAFM records (Maximo), handle inquiries, raise and track jobs, and develop professional communication and data management

Qualifications

• Experience developing organisational and coordination skills.
• Strong attention to detail and accuracy in record-keeping.
• Excellent communication and teamwork abilities.

Responsibilities

• Log, update, and maintain records across internal systems (CAFM/Maximo).
• Manage shared inboxes, prioritise requests, and action tasks promptly.
• Support coordination of work by raising, tracking, and updating jobs and service requests.
• Prepare purchase orders, quotations, and contract paperwork as required.
• Maintain clear records of progress, compliance, and contractor activity.
• Support reporting by gathering data and producing basic management information.
• Communicate professionally with colleagues, engineers, subcontractors, and clients.

Skills

Organisational skills

Attention to detail

Communication skills

Education

SCQF Level 6 Business Administration

Tools

Maximo CAFM

MS Office

Job description

Salary: 17,056 Looking for a fresh start, a new challenge, or the chance to build skills that make a real difference? Whether you're returning to work, exploring a second career, or ready to try something new – this could be the start of something brilliant.

At Mitie, we do more than manage buildings – we create better places for people to live, work, and thrive. From offices and universities to hospitals and heritage sites, our teams help keep spaces safe, welcoming, and running smoothly. We're proud to partner with the Scottish Government, delivering essential services to over 70 sites across the country – including research centres, Marine Scotland buildings, and the First Minister's residence. Joining Mitie means being part of a team that values collaboration, innovation, and inclusion. We'll help you grow your career while supporting thriving communities and making a real impact every day.

The Role

As a Helpdesk Administration Apprentice, you'll be a key member of our Service Desk team, providing essential administrative support to ensure the smooth coordination of facilities services across our contracts.

This is a fast-paced, organised, and detail-driven role where your focus will be on keeping information accurate, actions tracked, and communication flowing between teams, suppliers, and stakeholders.

You'll gain hands-on experience in business administration while developing the skills needed to build a strong career in operational support.

You'll learn to:

• Accurately log, update, and maintain records across internal systems (including CAFM platforms such as Maximo)
• Manage shared inboxes, ensuring requests are reviewed, prioritised, and actioned in a timely way
• Support the coordination of work by raising, tracking, and updating jobs and service requests
• Process and prepare key administrative documents including purchase orders, quotations, and contract paperwork
• Maintain clear and accurate records relating to job progress, compliance, and contractor activity
• Support reporting activities by gathering data and preparing basic management information
• Communicate professionally with colleagues, engineers, subcontractors, and clients to support smooth service delivery

This role is ideal for someone who enjoys structure, organisation, and working behind the scenes to keep everything running efficiently.

Your Apprenticeship

You'll be enrolled onto a SCQF Level 6 Business Administration Apprenticeship, delivered with full support from a dedicated training provider.

You'll develop key skills including:

• Business administration and coordination
• Professional communication
• Data management and systems useOrganisation, planning, and prioritisation

You'll receive structured learning, one-to-one support, and regular check-ins to help you grow in confidence and capability throughout your apprenticeship.