Digital Support Apprentice: Billing, Quotes & Scheduling

QA; Glasgow; On-site; GBP 12,000 - 14,000; Full time

Benefits offered by this job

Company pension

28 days annual leave

Internal progression opportunities

Job summary

Dow Group in Scotland is seeking an apprentice to join the business support team. You will be the first point of contact for customers, handle diary bookings, and become a superuser of the Weighsoft system to process orders.

You will use Microsoft Word, Outlook and Excel daily, assist with sales invoices and collaborate via shared drives. The role includes 37.5 hours per week, with a dedicated QA skills coach and mentor guiding you through a nationally recognised SCQF Level 6 qualification.

Qualifications

• Keen to learn
• Hardworking

Responsibilities

• Working as a first response to customers and clients with regards to orders and diary bookings
• Becoming a superuser in their bespoke skip hire system Weighsoft to process customers' orders and update booking records
• Support the finance function by assisting with preparing information for sales invoices
• Using templates via Microsoft Word to provide customers with price quotes and then sending these via Outlook
• Using online shared drives to collaborate with the Waste Management and Pick up teams to organise jobs
• Utilises Microsoft Packages daily in relation to updating pricing information for requested products and services particularity within Excel

Skills

Keen to learn

Hardworking

Tools

Weighsoft

Microsoft Word

Outlook

Excel

Job description

Dow Group in Scotland is seeking an apprentice to join the business support team. You will be the first point of contact for customers, handle diary bookings, and become a superuser of the Weighsoft system to process orders.

You will use Microsoft Word, Outlook and Excel daily, assist with sales invoices and collaborate via shared drives. The role includes 37.5 hours per week, with a dedicated QA skills coach and mentor guiding you through a nationally recognised SCQF Level 6 qualification.