Service Designer: Shape End-to-End Journeys & Innovation

IBM; Manchester; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Training opportunities

Promotion opportunities

Flexible working approaches

Private medical cover

25 days holiday

Job summary

A leading technology company in Manchester is seeking Service Designers to drive innovation in user experience. In this role, you will implement service design strategies, collaborate on user research, and mentor junior designers. The ideal candidate has proficiency in service design methodologies and excellent communication skills. Competitive training opportunities and traditional benefits are offered.

Qualifications

• Proficiency in service design methodologies and frameworks.
• Ability to design and document service journeys and touchpoints.
• Experience in conducting user research.

Responsibilities

• Define and implement service design strategies across projects.
• Collaborate to communicate research insights to stakeholders.
• Mentor and guide junior designers.

Skills

Proficiency in service design methodologies

Strong analytical skills

Excellent communication skills

Tools

Design tools

Job description

A leading technology company in Manchester is seeking Service Designers to drive innovation in user experience. In this role, you will implement service design strategies, collaborate on user research, and mentor junior designers. The ideal candidate has proficiency in service design methodologies and excellent communication skills. Competitive training opportunities and traditional benefits are offered.