Senior Service Designer — Shape Strategy & Ecosystems

Designit; Greater London; On-site; GBP 80,000 - 120,000; Full time

Job summary

Designit in London seeks a Lead Service Designer to shape how services are designed and delivered for clients. This senior, hands-on role spans discovery to implementation, guiding cross-disciplinary teams and client stakeholders to measurable outcomes.

You will design for AI-enabled, multi-channel services, drive strategy, and ensure quality across deliverables while mentoring a diverse team and collaborating across Europe.

Qualifications

• Minimum 6 years of experience in service design, ideally in consultancy, agency, or complex product environments.
• Strong expertise in core service design methods: service blueprinting, journey mapping, ecosystem mapping, stakeholder mapping.
• Proven ability to synthesize research into clear, actionable insights and service concepts.
• Experience designing across multi-channel services spanning digital, physical, and human touchpoints.
• Comfort facilitating workshops and co-creation sessions with diverse groups from frontline teams to senior leadership.
• Ability to connect service design decisions to business strategy and measurable outcomes.
• Confident presenting to and influencing senior stakeholders; AI-enabled design workflows familiarity.
• Strong accessibility and inclusive design understanding as core service quality attributes.

Responsibilities

• Lead strategic service design projects: scope, plan, and lead complex initiatives with high-quality delivery.
• Translate insights into differentiating concepts, services, and solutions with real client impact.
• Apply systems thinking to design optimized service ecosystems balancing user, business, and tech priorities.
• Ground recommendations in robust research and evidence across field and desk work.
• Facilitate workshops and workshops/presentations to secure stakeholder buy-in.
• Inspire, mentor, and develop a multidisciplinary design team.
• Build trusted client partnerships and contribute to business development.
• Champion Designit's values: Inspiring, Curious, Daring, Thoughtful, Inclusive.

Skills

Leadership

Systems thinking

Service blueprinting

Journey mapping

Ecosystem mapping

Stakeholder facilitation

Client engagement

Agile delivery

AI-enabled design

Presentation to leadership

Education

Service Design / Interaction Design degree

Business / Strategy background

Human-Computer Interaction background

Tools

Figma

FigJam

Miro

Job description

Designit in London seeks a Lead Service Designer to shape how services are designed and delivered for clients. This senior, hands-on role spans discovery to implementation, guiding cross-disciplinary teams and client stakeholders to measurable outcomes.

You will design for AI-enabled, multi-channel services, drive strategy, and ensure quality across deliverables while mentoring a diverse team and collaborating across Europe.