Service Designer: Shape User-Centric Digital Services

Global Connections; United Kingdom; On-site; GBP 35,000 - 55,000; Full time

Job summary

Global Connections is seeking a Service Designer to join the Pioneers Media Support Team in the United Kingdom. This role focuses on understanding user needs to design intuitive and efficient digital services that enhance ministry engagement with technology.

Key responsibilities include researching user behaviour, developing service design strategies, and collaborating closely with IT specialists. A collaborative approach and strong user research experience are essential for this role.

Qualifications

• Experience in service design, UX design, or a related field.
• Strong user research skills including interviews and usability testing.
• Experience producing service blueprints and journey maps.

Responsibilities

• Researching the needs and behaviours of ministry teams.
• Mapping service blueprints and user journeys.
• Developing and implementing service design strategies.
• Collaborating with developers and stakeholders.

Skills

Service design

User research

Communication skills

Job description

Global Connections is seeking a Service Designer to join the Pioneers Media Support Team in the United Kingdom. This role focuses on understanding user needs to design intuitive and efficient digital services that enhance ministry engagement with technology.

Key responsibilities include researching user behaviour, developing service design strategies, and collaborating closely with IT specialists. A collaborative approach and strong user research experience are essential for this role.