Lead Service Designer: Shape AI‑Ready, Human‑Centered Services

Capgemini; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Inclusive work environment

Employee well-being initiatives

Job summary

A leading consulting firm based in the UK is seeking a Lead Service Designer to join their Experience Design team. You will lead service design engagements, develop methodologies, and mentor designers. This role requires a blend of strategic leadership, hands-on design, and the ability to influence senior stakeholders. The ideal candidate will have experience in service design, strong facilitation skills, and a passion for creating human-centered solutions. This is an impactful opportunity within a collaborative environment.

Qualifications

• Experience leading service design efforts from inception to operation.
• Ability to mentor multidisciplinary teams and establish design standards.
• Experienced in conducting workshops and design sprints.

Responsibilities

• Lead complex service and product design engagements end to end.
• Facilitate design sprints and co-creation activities.
• Develop design methodologies and quality standards.

Skills

Service design lifecycle experience

Influencing senior stakeholders

Human centered design

Strong feedback and performance development instincts

Agile/hybrid environment management

Job description

A leading consulting firm based in the UK is seeking a Lead Service Designer to join their Experience Design team. You will lead service design engagements, develop methodologies, and mentor designers. This role requires a blend of strategic leadership, hands-on design, and the ability to influence senior stakeholders. The ideal candidate will have experience in service design, strong facilitation skills, and a passion for creating human-centered solutions. This is an impactful opportunity within a collaborative environment.