Service Designer (Contract)

Alfa AI; United Kingdom; Remote; GBP 88,000 - 115,000; Part time

Job summary

Alfa AI is seeking an experienced Contract Service Designer with active SC clearance to work remotely within the UK. You will lead end-to-end service design for discovery and alpha, conducting user research and turning findings into blueprints and recommendations.

Collaboration with multidisciplinary teams will be essential as you ensure compliance with the GDS Service Standard and readiness for assessments.

Qualifications

• Active SC Clearance; essential, as clearance sponsorship is not available.
• Proven service design experience on UK public sector programmes.
• Good knowledge of the GDS Service Standard and agile delivery.
• Confident running workshops with complex, multi‑channel services.
• Experience in defence, justice or national security would help but is not required.

Responsibilities

• Lead service design across discovery and alpha, mapping end-to-end journeys across front and back office.
• Run research with users and stakeholders, then translate findings into service blueprints, journey maps and clear recommendations.
• Work closely with researchers, interaction designers, BAs and PMs in a multidisciplinary team.
• Design services that meet the GDS Service Standard, and help the team get ready for assessments.
• Present work to senior stakeholders and keep everyone aligned on the user need.

Skills

Service design

Workshop facilitation

Public sector experience

GDS Service Standard

Agile delivery

Job description

Contract Service Designer | SC Cleared | Remote (UK) | £550/day Inside IR35 | Start ASAP

RMG Digital is working with a large technology consultancy that delivers digital services across UK government. They need an experienced Service Designer to join a live programme straight away.

The role

• Lead service design across discovery and alpha, mapping end-to-end journeys across front and back office
• Run research with users and stakeholders, then turn the findings into service blueprints, journey maps and clear recommendations
• Work closely with user researchers, interaction designers, BAs and product managers in a multidisciplinary team
• Design services that meet the GDS Service Standard, and help the team get ready for assessments
• Present your work to senior stakeholders and keep everyone aligned on the user need

What You'll Need

• Active SC Clearance. This is essential, as there's no time to sponsor clearance
• Proven service design experience on UK public sector programmes
• Good working knowledge of the GDS Service Standard and agile delivery
• Confidence running workshops and working with complex, multi-channel services
• Experience in defence, justice or national security would help, but isn't required

The details

• 3-month initial contract, with a strong chance of extension
• £550 per day, Inside IR35
• Fully remote (UK based)
• Immediate start