Service Designer (Contract)

Alfa AI; United Kingdom; Remote; GBP 88,000 - 115,000; Full time

Job summary

ALFA AI GmbH is seeking a Contract Service Designer to join a UK government-focused programme. This remote role is UK-based and requires active SC clearance and experience with the GDS Service Standard.

You will lead discovery-to-alpha work, run user and stakeholder research, and collaborate with multidisciplinary teams to deliver end-to-end services. Immediate start on a 3-month contract with potential extension.

Qualifications

• Active SC Clearance is essential.
• Proven service design experience on UK public sector programmes.
• Good working knowledge of the GDS Service Standard and agile delivery.
• Confidence running workshops and working with complex, multi-channel services.
• Experience in defence, justice or national security would help, but isn't required.

Responsibilities

• Lead service design across discovery and alpha, mapping end-to-end journeys across front and back office.
• Run research with users and stakeholders, then turn findings into service blueprints, journey maps and clear recommendations.
• Work closely with user researchers, interaction designers, BAs and product managers in a multidisciplinary team.
• Design services that meet the GDS Service Standard, and help the team get ready for assessments.
• Present your work to senior stakeholders and keep everyone aligned on the user need.

Skills

SC Clearance

GDS Service Standard

Agile delivery

Workshop facilitation

Job description

Contract Service Designer | SC Cleared | Remote (UK) | £550/day Inside IR35 | Start ASAP

RMG Digital is working with a large technology consultancy that delivers digital services across UK government. They need an experienced Service Designer to join a live programme straight away.

The role

• Lead service design across discovery and alpha, mapping end-to-end journeys across front and back office
• Run research with users and stakeholders, then turn the findings into service blueprints, journey maps and clear recommendations
• Work closely with user researchers, interaction designers, BAs and product managers in a multidisciplinary team
• Design services that meet the GDS Service Standard, and help the team get ready for assessments
• Present your work to senior stakeholders and keep everyone aligned on the user need

What You'll Need

• Active SC Clearance. This is essential, as there's no time to sponsor clearance
• Proven service design experience on UK public sector programmes
• Good working knowledge of the GDS Service Standard and agile delivery
• Confidence running workshops and working with complex, multi-channel services
• Experience in defence, justice or national security would help, but isn't required

The details

• 3-month initial contract, with a strong chance of extension
• £550 per day, Inside IR35
• Fully remote (UK based)
• Immediate start