Service Designer

Consult; Greater London; Hybrid; GBP 19,742,000 - 26,937,000; Full time

Job summary

Consult is seeking an experienced SC cleared Service Designer to design and improve complex end-to-end digital services across public sector and government projects. You will map user journeys, define service architectures, and ensure accessibility and compliance with GDS standards.

You will work in multidisciplinary teams with researchers, designers, product managers and architects, driving workshops, stakeholder alignment, and clear design decisions for public services.

Qualifications

• Active UK Security Clearance (SC) required.
• Proven end-to-end service design experience, ideally in UK government/defense sectors.
• Strong knowledge of GDS Service Standard and Service Manual.

Responsibilities

• End-to-End Service Mapping: map user journeys, blueprints, touchpoints across channels.
• GDS Alignment: ensure designs meet accessibility WCAG 2.1 AA and Service Standard.
• Cross-Functional Collaboration: partner with Researchers, Designers, PMs, and Architects.
• Problem Solving: identify bottlenecks and opportunities in complex processes.
• Stakeholder Management: facilitate workshops and articulate design decisions to all stakeholders.

Skills

SC Clearance

Service Design

Stakeholder Management

Communication

Tools

Miro

Figma

Lucidchart

Job description

Role: SC Cleared Service Designer

Industry: Consulting

Start: ASAP

Rate: £550 per day Inside IR35

Contract Length: 3+ months (extensions likely and expected)

Role Overview

We are seeking an experienced Service Designer with active SC Clearance to help design and improve complex end-to-end digital services across public sector and government projects. You will work within multidisciplinary teams to map user journeys, define service architecture, and ensure public services are intuitive, accessible, and compliant with GDS (Government Digital Service) / CDDO standards.

Key Responsibilities

• End-to-End Service Mapping: Map user journeys, blueprints, and touchpoints across physical and digital channels.
• GDS Alignment: Ensure service designs meet the Service Standard and accessibility regulations (WCAG 2.1 AA).
• Cross-Functional Collaboration: Partner closely with User Researchers, Interaction Designers, Product Managers, and Technical Architects.
• Problem Solving: Identify pain points, bottlenecks, and opportunities to streamline complex user and organizational processes.
• Stakeholder Management: Facilitate workshops and articulate design decisions to both technical and non-technical stakeholders.

Requirements & Qualifications

• Active SC Clearance: Must hold valid UK Security Clearance (SC).
• Service Design Experience: Proven track record in designing user-centered end-to-end services, ideally within UK Government or Defense sectors.
• GDS Standards: Strong working knowledge of the GDS Service Standard and Service Manual.
• Tooling: Experience using design and prototyping tools (e.g., Miro, Figma, Lucidchart).
• Communication: Exceptional storytelling, workshop facilitation, and stakeholder engagement skills.