Service Designer

Harvey Nash Plc; Ouzlewell Green; Remote; GBP 74,000 - 111,000; Full time

Job summary

Harvey Nash Plc is seeking an experienced Service Designer for a remote UK contract, with occasional travel to Leeds or Manchester. Initial 6 months, likely extension, Inside IR35, day rate negotiable.

You will work within a multidisciplinary Agile team to design and improve end-to-end services, creating service blueprints, journey maps and ecosystem models from discovery through to live.

Qualifications

• Demonstrable commercial experience as a Service Designer.
• Strong background delivering digital transformation projects.
• Experience working within Agile multidisciplinary teams.
• Excellent stakeholder engagement and workshop facilitation skills.
• Strong understanding of user-centred design principles.

Responsibilities

• Design and improve end-to-end digital services across the full service life cycle.
• Map current and future state services using a range of service design techniques.
• Facilitate workshops with stakeholders and multidisciplinary teams.
• Translate complex user, business and operational needs into practical service improvements.
• Work closely with User Researchers to ensure evidence drives design decisions.
• Collaborate with Product Managers and Delivery Managers to prioritise service improvements.
• Create service blueprints, journey maps, ecosystem maps and operational models.
• Balance user needs with technical, operational and policy constraints.
• Present recommendations confidently to senior stakeholders

Skills

Service design

Digital transformation

Agile teams

Stakeholder engagement

User-centred design

Tools

Miro

FigJam

Figma

Confluence

Job description

Contract Service Designer

Location: Remote (UK) with occasional travel to Leeds/Manchester )

Contract: Initial 6 months (likely extension)

IR35: Inside IR35

Day Rate: Competitive/Negotiable

We are supporting a leading consultancy in the search for an experienced Service Designer to join a high-profile public sector transformation programme. This is an exciting opportunity to work within a multidisciplinary Agile team, helping to design and improve end-to-end services that deliver real value to users while meeting complex organisational and policy requirements. You'll work alongside User Researchers, Content Designers, Interaction Designers, Product Managers and Delivery Managers to shape services from discovery through to live.

The Role As a Service Designer, you will:

• Design and improve end-to-end digital services across the full service life cycle.
• Map current and future state services using a range of service design techniques.
• Facilitate workshops with stakeholders and multidisciplinary teams.
• Translate complex user, business and operational needs into practical service improvements.
• Work closely with User Researchers to ensure evidence drives design decisions.
• Collaborate with Product Managers and Delivery Managers to prioritise service improvements.
• Create service blueprints, journey maps, ecosystem maps and operational models.
• Balance user needs with technical, operational and policy constraints.
• Present recommendations confidently to senior stakeholders

Essential Skills & Experience

• Demonstrable commercial experience as a Service Designer.
• Strong background delivering digital transformation projects.
• Experience working within Agile multidisciplinary teams.
• Excellent stakeholder engagement and workshop facilitation skills.
• Strong understanding of user-centred design principles.

Experience creating:

• Service Blueprints
• Customer Journey Maps
• Ecosystem Maps
• Personas
• Service Propositions
• Ability to influence senior stakeholders and communicate complex ideas clearly.
• Comfortable working across Discovery, Alpha, Beta and Live phases.

Desirable

• Public sector or government experience.
• Knowledge of the Government Service Standard and GDS Service Manual.
• Experience working alongside User Researchers and Content Designers.
• Familiarity with accessibility standards and inclusive design.
• Experience using tools such as Miro, FigJam, Figma and Confluence

If you're an experienced Service Designer looking for your next contract opportunity and enjoy solving complex service challenges within multidisciplinary teams, we'd love to hear from you.