Service Designer (SC Cleared)

CPS Group (UK) Limited; Greater London; Remote; GBP 88,000 - 115,000; Full time

Job summary

CPS Group (UK) Limited is seeking an experienced SC Cleared Service Designer to drive end-to-end service design across public sector and government projects. This remote role requires active SC clearance and alignment with GDS standards, working within multidisciplinary teams.

You will map journeys, define service architecture, and ensure public services are intuitive and accessible, with collaboration across researchers, designers, managers, and architects.

Qualifications

• Active UK Security Clearance (SC) is required.
• Proven experience in designing end-to-end services with a user-centered approach.
• Strong knowledge of the GDS Service Standard and Service Manual.
• Experience using design/prototyping tools such as Miro, Figma, Lucidchart.

Responsibilities

• Map user journeys, blueprints, and touchpoints across physical and digital channels.
• Ensure designs meet GDS standards and accessibility requirements.
• Collaborate with User Researchers, Interaction Designers, Product Managers, and Technical Architects.
• Identify pain points and opportunities to streamline complex processes.
• Facilitate workshops and clearly communicate design decisions to stakeholders.

Skills

SC Clearance

Service Design

Stakeholder Engagement

Workshop Facilitation

Communication

Tools

Miro

Figma

Lucidchart

Job description

Role: SC Cleared Service Designer

Start: ASAP

Location: Remote

Rate: £550 per day Inside IR35

Contract Length: 3+ months (projects 2+ years, extensions likely)

We are seeking an experienced Service Designer with active SC Clearance to help design and improve complex end-to-end digital services across public sector and government projects. You will work within multidisciplinary teams to map user journeys, define service architecture, and ensure public services are intuitive, accessible, and compliant with GDS (Government Digital Service) / CDDO standards.

Key Responsibilities

• End-to-End Service Mapping: Map user journeys, blueprints, and touchpoints across physical and digital channels.
• GDS Alignment: Ensure service designs meet the Service Standard and accessibility regulations.
• Cross-Functional Collaboration: Partner closely with User Researchers, Interaction Designers, Product Managers, and Technical Architects.
• Problem Solving: Identify pain points, bottlenecks, and opportunities to streamline complex user and organizational processes.
• Stakeholder Management: Facilitate workshops and articulate design decisions to both technical and non-technical stakeholders.

Requirements & Qualifications

• Active SC Clearance: Must hold current valid UK Security Clearance (SC)
• Service Design Experience: Proven track record in designing user-centered end-to-end services, ideally within UK Government or Defense sectors.
• GDS Standards: Strong working knowledge of the GDS Service Standard and Service Manual.
• Tooling: Experience using design and prototyping tools (e.g., Miro, Figma, Lucidchart).
• Communication: Exceptional storytelling, workshop facilitation, and stakeholder engagement skills.