Service Designer

TXP Technology x People; City Of London; Remote; GBP 91,000 - 119,000; Full time

Job summary

TXP Technology x People is seeking a Service Designer for a remote Central Government programme. The role involves shaping services that affect citizens at national scale, working with government designers and delivery professionals to transform critical public services.

You will lead design efforts across discovery to live, develop blueprints and journeys, and advocate user-centred methods across stakeholders with varying maturity.

Qualifications

• Strong experience delivering GDS-aligned service design within UK Government or the public sector.
• Proven track record in dedicated service design roles within multidisciplinary teams.
• Experience designing and improving complex end-to-end services.
• Excellent stakeholder management and facilitation skills.

Responsibilities

• Lead service design activities across discovery, alpha, beta and live phases.
• Design and improve end-to-end services to meet user and business needs.
• Develop service blueprints, user journeys and service maps for opportunities.
• Collaborate with Product Managers, Delivery Managers, Policy teams and Technical Architects.
• Advocate for User-Centred Design and service design best practices across stakeholders.
• Support teams with evidence-based design decisions through research and service analysis.
• Contribute to government services improvement in line with GDS standards.

Skills

GDS-aligned service design

Stakeholder management

User-centred design

End-to-end service design

Public sector experience

Job description

Service Designer Central Government

Location: Remote

Rate: Up to £569 per day (Inside IR35)

Contract Length: 6 Months+
Clearance: SC Clearance

The Opportunity

We're supporting a major Central Government organisation undertaking a large-scale digital transformation programme and are looking for an experienced Service Designer to join a high-performing multidisciplinary team.

This programme is transforming critical public services, offering the opportunity to work on complex, high-impact user journeys at national scale. You'll play a key role in shaping services that directly impact citizens while collaborating with experienced design and delivery professionals across government.

Key Responsibilities

• Lead service design activities across discovery, alpha, beta and live phases.
• Design and improve end-to-end services, ensuring they meet user and business needs.
• Develop service blueprints, user journeys and service maps to identify opportunities for improvement.
• Work closely with Product Managers, Delivery Managers, Policy teams and Technical Architects.
• Advocate for User-Centred Design and service design best practice across stakeholders of varying levels of design maturity.
• Support teams in making evidence-based design decisions through research and service analysis.
• Contribute to the continuous improvement of government services in line with GDS standards.

Essential Experience

• Strong and recent experience delivering GDS-aligned Service Design within UK Government or the wider public sector.
• Proven experience working as a dedicated Service Designer within multidisciplinary teams.
• Experience designing and improving complex end-to-end services.
• Strong understanding of the Government Digital Service (GDS) Service Standard and UCD practices.
• Excellent stakeholder management and facilitation skills.
• Demonstrable experience creating:
  • Service Blueprints
  • User Journeys
  • Service Maps
  • End-to-End Service Designs

• Experience working within complex policy-led environments.
• Experience transforming citizen-facing services at scale.
• Strong understanding of accessibility, inclusive design and designing for diverse user needs.
• Experience overcoming organisational, technical or policy challenges to deliver service improvements.