SC-Cleared Public Sector Service Designer (Remote)

Consult; United Kingdom; À distance; GBP 88 000 - 115 000; Plein temps

Résumé du poste

RMG Digital is seeking aSC Cleared Service Designer for a Public Sector Transformation programme. The role focuses on discovery and potential evolution into future‑state service models, aligning with GDS standards. Fully remote within the UK.

Experience in central government service design is essential, with strong workshop facilitation and stakeholder engagement skills. Immediate start available on a £550/day Inside IR35 contract.

Qualifications

• SC Clearance is required and active.
• Experience delivering service design for UK central government or public sector.
• Familiar with discovery, alpha, and the GDS delivery lifecycle.
• Ability to navigate complex services with multiple stakeholders and channels.
• Confident in facilitating workshops and communicating design ideas to senior stakeholders.
• Able to turn research findings into clear, practical recommendations.

Responsabilités

• Explore existing services to understand user needs and opportunities for end-to-end improvements.
• Map complex service ecosystems across digital and non-digital touchpoints.
• Facilitate workshops and engage stakeholders to build shared understanding of current and future services.
• Develop service blueprints and journey maps to communicate findings and inform decisions.
• Collaborate with researchers, PMs, BAs and designers to shape evidence-led recommendations.
• Define next steps and prioritise opportunities for future-state services and alpha activity.
• Ensure service design approaches align with GDS standards and public sector delivery expectations.

Connaissances

SC Clearance

Service design

Public sector

Workshop facilitation

Stakeholder management

GDS lifecycle

Description du poste

RMG Digital is seeking aSC Cleared Service Designer for a Public Sector Transformation programme. The role focuses on discovery and potential evolution into future‑state service models, aligning with GDS standards. Fully remote within the UK.

Experience in central government service design is essential, with strong workshop facilitation and stakeholder engagement skills. Immediate start available on a £550/day Inside IR35 contract.