Service Design & Transition Lead — Remote UK Contract

PMC Commerce; Lincoln; Hybrid; GBP 55,000 - 75,000; Part time

Job summary

PMC Commerce is seeking a Service Design & Transition Specialist on a UK-based contract (6–12 months). The role is remote with regular on-site travel, starting immediately, to lead the transition of a live project into BAU and design a reusable Service Design & Transition framework.

You will review IT service management practices, develop governance templates, and engage stakeholders across business and IT to ensure operational readiness and timely updates throughout the engagement.

Qualifications

• Proven experience in Service Design and/or Service Transition within complex IT environments.
• Experience transitioning projects into BAU support.
• Knowledge of ITIL Service Management (ITIL Foundation minimum).
• Excellent stakeholder management, communication and facilitation skills.
• Experience creating practical frameworks, documentation and governance processes.

Responsibilities

• Lead the successful transition of a live project into BAU support.
• Review IT service management practices and identify improvements.
• Develop a reusable Service Design & Transition methodology, including templates, governance and best practices.
• Ensure operational readiness through planning, documentation and stakeholder engagement.
• Build relationships with business and IT stakeholders and provide regular progress updates.

Skills

Service Design

Service Transition

ITIL Foundation

Stakeholder Management

Communication Skills

Facilitation

Documentation

Job description

PMC Commerce is seeking a Service Design & Transition Specialist on a UK-based contract (6–12 months). The role is remote with regular on-site travel, starting immediately, to lead the transition of a live project into BAU and design a reusable Service Design & Transition framework.

You will review IT service management practices, develop governance templates, and engage stakeholders across business and IT to ensure operational readiness and timely updates throughout the engagement.