Service Design & Transition Lead - Hybrid UK for 4k users

Sysco GB; Ashford; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Car/ Travel Allowance

Private Medical

Early Access to Earnings

Flexible Time Off

Wellbeing & Health Support

Pension Scheme

Life Assurance

Exclusive Discounts

Sysco Product Discounts

Free Mortgage Advice

Enhanced Family-Friendly Leave

Job summary

Sysco is recruiting for a Service Design & Transition Manager to join the Business Technology team on a full-time, permanent basis. Hybrid working with 2 days a week in the Ashford office, you will lead service design and transition across multiple workstreams to ensure smooth live operation for thousands of users in the UK.

You will collaborate with stakeholders, strategic vendors and outsourced partners, driving service readiness, risk management and continuous improvement while aligning with

Qualifications

• Strong understanding of ITIL Service Management principles.
• Experience defining Service Design and Transition frameworks.
• Ability to balance operational risk with business requirements and manage multiple priorities.
• Excellent stakeholder management, influencing and communication skills.
• Analytical and problem-solving capabilities with good MS Office skills.

Responsibilities

• Lead all aspects of Service Design and Transition across Business Technology.
• Define and maintain standards, processes and governance for new services.
• Act as the link between project delivery and operational support teams.
• Drive continuous service improvement and develop robust service models.
• Oversee design and transition activities across multiple workstreams to ensure value and performance.

Skills

ITIL knowledge

Stakeholder management

Communication skills

Problem solving

Risk management

Education

Degree-level education or equivalent

ITIL qualifications advantageous

Job description

Sysco is recruiting for a Service Design & Transition Manager to join the Business Technology team on a full-time, permanent basis. Hybrid working with 2 days a week in the Ashford office, you will lead service design and transition across multiple workstreams to ensure smooth live operation for thousands of users in the UK.

You will collaborate with stakeholders, strategic vendors and outsourced partners, driving service readiness, risk management and continuous improvement while aligning with