Service Design & Transition Manager

Sysco; Ashford; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Car/Travel Allowance

Private Medical

Wage Stream Access

Flexible Time Off

Wellbeing Support

Pension Plan

Life Assurance

Sysco Perks

Product Discounts

Mortgage Advice

Family Leave

Job summary

Sysco UK is seeking a Service Design & Transition Manager for a hybrid role based in Ashford, with two days per week in the office. You will coordinate with internal stakeholders and external partners to ensure smooth transitions of new services into live operations for ~4,000 users across the UK.

The role requires extensive IT service experience, ITIL knowledge, and the ability to define design and transition frameworks, manage risks, and drive continual service improvement.

Qualifications

• Significant experience in a complex IT service environment.
• Strong ITIL Service Management principles.
• Experience defining Service Design and Transition frameworks.
• Strong stakeholder management and communication skills.
• Ability to balance operational risk with business requirements.
• Degree-level education or equivalent.
• Solid understanding of enterprise technologies and service architectures.

Responsibilities

• Lead all aspects of Service Design and Transition across Business Technology.
• Define and maintain standards, processes, and governance for introducing new and upgraded services into production.
• Act as the key link between project delivery and operational support teams.
• Ensure services are fully supported, risks are managed effectively, and service readiness activities are completed successfully.
• Drive continuous service improvement and develop robust service models.
• Oversee design and transition activities across multiple workstreams.
• Ensure services deliver value, performance, and operational excellence.

Skills

ITIL Service Management

Service Design & Transition

Stakeholder management

Analytical thinking

Problem solving

MS Office

Education

Degree-level education or equivalent

Job description

Job DescriptionJoin Our Team as a Service Design & Transition Manager!Are you ready to take your career to the next level? Sysco, with its UK operating companies including Brakes, Fresh Direct, KFF, and Medina, is on the lookout for a passionate and experienced Service Design & Transition Manager to join our dynamic Business Technology team. This is a fantastic opportunity to make a significant impact by ensuring that new and enhanced technology services are seamlessly transitioned into live operations, supporting around 4,000 users across the UK.

Your Role

In this hybrid working position, you'll spend two days a week in our Ashford office, so being within a commutable distance is essential. You will collaborate closely with a variety of internal stakeholders, strategic vendors, and outsourced partners to ensure that new services and system enhancements are introduced smoothly and effectively, minimizing operational risk.

Key Responsibilities

• Lead all aspects of Service Design and Transition across Business Technology.
• Define and maintain standards, processes, and governance for introducing new and upgraded services into production.
• Act as the key link between project delivery and operational support teams.
• Ensure services are fully supported, risks are managed effectively, and service readiness activities are completed successfully.
• Drive continuous service improvement and develop robust service models.
• Oversee design and transition activities across multiple workstreams.
• Ensure services deliver value, performance, and operational excellence.

What We're Looking For

We seek a candidate with: Significant experience in a complex IT service environment. A strong understanding of ITIL Service Management principles. Experience in defining Service Design and Transition frameworks. Strong stakeholder management, influencing, and communication skills. The ability to balance operational risk with business requirements. Excellent analytical and problem-solving skills.

Confidence using Microsoft Office applications. While not mandatory, the following would be advantageous: ITIL qualifications. Experience with change, problem, and major incident management. A degree-level education or equivalent professional experience. A solid understanding of enterprise technologies and service architectures. Experience in outsourced managed service environments.

Why Join Us?

This role offers an incredible opportunity to influence how technology services are designed, introduced, and supported across the business. You will work closely with senior stakeholders, project teams, and strategic vendors, helping to shape the future direction of Service Management within Sysco.

What You'll Get

• Car/Travel Allowance: £5,500 per annum.
• Private Medical: Single cover for your peace of mind.
• Early Access to Your Earnings: Use our dedicated Wage Stream app to access your earned salary whenever you need it.
• Flexible Time Off: Option to purchase additional annual leave.
• Comprehensive Wellbeing & Health Support: Access to our Employee Assistance Programme, 24/7 GP appointments, physiotherapy, and more.
• Competitive Pension Scheme: Secure your future with our robust pension plan.
• Life Assurance: Coverage designed to protect you and your loved ones.
• Exclusive Discounts: Access to Sysco Perks for discounts on various services.
• Special Sysco Product Discounts: Purchase our food products at significantly reduced prices.
• Free Mortgage Advice: Complimentary expert guidance to navigate the property market.
• Enhanced Family-Friendly Leave: Policies that support you through important life moments.

If you're proactive, resilient, and passionate about service excellence, we want to hear from you! Join us at Sysco and help shape the future of technology services.