Service Design & Collaboration Lead — Flexible Working

The NHS Alliance; City of Westminster, Leeds; On-site; GBP 42,000 - 62,000; Full time

Job summary

Q, the membership community improving care across the UK and Ireland, seeks a Design and Collaboration Manager to lead improvement programmes, run participatory workshops and coach teams within the Services group. You will design end-to-end initiatives, manage multiple projects and build trusted external relationships to deliver measurable impact.

You'll work closely with senior stakeholders, embed equality and inclusion, and explore new paid-for services and partnerships, applying systems

Qualifications

• Extensive experience in service design, systems thinking and improvement approaches.
• Creative facilitation with diverse groups including senior leaders.
• Ability to work confidently with senior external stakeholders.
• Entrepreneurial or client-facing experience communicating value to varied audiences.
• Strong organisation; manages several strands of work simultaneously.

Responsibilities

• Design and deliver improvement programmes end to end from scoping to impact.
• Lead and coordinate multiple projects and matrix teams.
• Design and run inclusive participatory activities, facilitating groups and coaching individuals.
• Build and maintain trusted relationships with clients and partners, leading meetings and managing expectations.
• Work entrepreneurially to develop new business offers, creating proposals and reports.
• Synthesize evidence and insights, developing written materials and presenting methods and content.
• Develop strategies and new projects with colleagues, external stakeholders and associates.
• Help the team develop practice in innovation, evaluation, learning and reflection, with developmental feedback.
• Embed equality, diversity and inclusion in all work content and conduct.
• Contribute to development and delivery of member offers.

Skills

Service design

Systems thinking

Coaching

Facilitation

Project management

Stakeholder engagement

Job description

Q, the membership community improving care across the UK and Ireland, seeks a Design and Collaboration Manager to lead improvement programmes, run participatory workshops and coach teams within the Services group. You will design end-to-end initiatives, manage multiple projects and build trusted external relationships to deliver measurable impact.

You'll work closely with senior stakeholders, embed equality and inclusion, and explore new paid-for services and partnerships, applying systems