Service Design Lead — Transform Public Services

Advanced Resource Managers Ltd; Crewe; Hybrid; GBP 70,000 - 77,000; Full time

Benefits offered by this job

Hybrid working from Crewe

Contract until April 2027

Work on high-profile transformation

Job summary

Advanced Resource Managers Ltd is seeking a Service Designer Lead in Crewe with hybrid working. The role leads a multidisciplinary design function, driving complex transformation programmes and delivering user-centred services for residents and staff.

You will manage a team, coach designers, and collaborate with senior stakeholders to implement improvements across the council. You will use journey mapping, service blueprinting, prototyping and iterative design to develop innovative service

Qualifications

• Significant experience leading service design and transformation programmes.
• Experience mentoring service design teams.
• Strong background in user-centred design within complex organisations.
• Experience working with multidisciplinary teams and senior stakeholders.

Responsibilities

• Lead the Council's service design function and establish best practice across the organisation.
• Manage and develop a team of Service Designers, providing coaching, direction and support.
• Lead complex service redesign and transformation programmes from discovery through to implementation.
• Work closely with senior leaders, Heads of Service and programme teams to identify opportunities for improvement.
• Use user research, data and evidence to develop innovative service solutions.
• Facilitate workshops and co-design activities with stakeholders.
• Develop service blueprints, customer journeys, operating models and service specifications.
• Produce business cases and recommendations supported by evidence, benefits and financial analysis.
• Ensure service designs are legally compliant, financially sustainable and focused on delivering better outcomes.

Skills

Leadership

Service design leadership

Stakeholder engagement

Workshop facilitation

User research

Data-driven design

Job description

Advanced Resource Managers Ltd is seeking a Service Designer Lead in Crewe with hybrid working. The role leads a multidisciplinary design function, driving complex transformation programmes and delivering user-centred services for residents and staff.

You will manage a team, coach designers, and collaborate with senior stakeholders to implement improvements across the council. You will use journey mapping, service blueprinting, prototyping and iterative design to develop innovative service