Senior Service Designer - Strategy & Transformation Lead

Service Design Jobs; Greater London; Presencial; GBP 75.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

London studio role

Multidisciplinary team across Europe

Meaningful responsibility and impact

Exposure to diverse sectors

Descripción de la vacante

Designit in London seeks a Lead Service Designer to shape how services are designed and delivered for clients. A hands-on, senior role spanning the full service design lifecycle from discovery to implementation, collaborating with multidisciplinary teams and client stakeholders to drive measurable outcomes.

You will design for AI-enabled pathways across digital and physical channels, shaping strategy, ensuring quality, and contributing to relationship development while leading a team across

Formación

• 6+ years of experience in service design or related consultancy roles.
• Proven ability to translate insights into service concepts and strategy.
• Experience designing multi-channel services (digital, physical, human).

Responsabilidades

• Lead Strategic Service Design Projects: Scope, plan, and lead complex service design initiatives from discovery to implementation.
• Translate user insights and opportunities into differentiating concepts, services and solutions.
• Apply systems thinking to design optimised service ecosystems balancing user, business and technology priorities.
• Ground recommendations in robust research and evidence, synthesising data to inform concepts and decisions.
• Facilitate and develop workshops, co‑creation sessions and presentations for stakeholder alignment.
• Inspire, mentor and support a multidisciplinary design team.
• Build trusted partnerships with client teams and contribute to business development.

Conocimientos

Lead service design

Systems thinking

Stakeholder facilitation

Cross-functional collaboration

AI-enabled design workflows

Agile delivery

Educación

Service Design / Interaction Design background

Herramientas

Figma

FigJam

Miro

Descripción del empleo

Designit in London seeks a Lead Service Designer to shape how services are designed and delivered for clients. A hands-on, senior role spanning the full service design lifecycle from discovery to implementation, collaborating with multidisciplinary teams and client stakeholders to drive measurable outcomes.

You will design for AI-enabled pathways across digital and physical channels, shaping strategy, ensuring quality, and contributing to relationship development while leading a team across