IT Service Delivery Lead — ITSM, Change & CMDB

LV=; Bournemouth; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

30 days' holiday

Competitive pension scheme

Annual bonus scheme

Private medical insurance

Flexible benefits including cycle to work scheme

Life products discount

Group life assurance policy

Group Income Protection

Employee Assistance Programme

Shared parental leave

Job summary

A financial services provider is seeking a Technical Service Delivery Manager in Bournemouth to lead the delivery of IT services. This role includes overseeing service management, leading cross-functional teams, and driving innovation in service delivery. The ideal candidate will possess strong experience in ServiceNow and ITIL Change Management, a customer-first mindset, and excellent communication skills. This permanent position offers a competitive salary and benefits, including 30 days' holiday and a comprehensive pension scheme.

Qualifications

• Strong customer-first mindset with effective interactions.
• Experience with ServiceNow ideally in product ownership.
• ITIL Change Management expertise with practical CAB experience.
• Ability to identify risk areas from technical discussions.
• Solutions-focused, organized, and self-motivated.
• Excellent communicator across various settings.
• Collaborative and adaptable in diverse environments.

Responsibilities

• Provide Technical Leadership to ensure adherence to standards.
• Lead cross-functional teams to deliver services effectively.
• Drive innovation by identifying technologies to enhance services.
• Manage complex IT projects aligned with services.
• Drive services to meet strategic goals and KPIs.
• Act as Product Owner for ITSM platform delivery.

Skills

Customer-first mindset

ServiceNow knowledge

ITIL Change Management

Problem-solving skills

Organizational skills

Strong communication

Resilience

Tools

ServiceNow

Job description

A financial services provider is seeking a Technical Service Delivery Manager in Bournemouth to lead the delivery of IT services. This role includes overseeing service management, leading cross-functional teams, and driving innovation in service delivery. The ideal candidate will possess strong experience in ServiceNow and ITIL Change Management, a customer-first mindset, and excellent communication skills. This permanent position offers a competitive salary and benefits, including 30 days' holiday and a comprehensive pension scheme.