Service Delivery & Process Improvement Coordinator

Confidential; Swindon; On-site; GBP 18,000 - 22,000; Full time

Job summary

Confidential in Swindon is seeking a Service Delivery Coordinator to join our fast-paced operations team onsite. The role offers a competitive hourly rate and a temporary-to-permanent path.

You will support service delivery, manage stakeholder relationships, assist with incident resolution and continuous improvement, and coordinate testing and transitions to ensure timely, within-budget delivery.

Qualifications

• Strong communication skills with customers and colleagues.
• Excellent organisational abilities and multi-priority management.
• Intermediate IT skills including Office apps, databases and email/web platforms.

Responsibilities

• Support the delivery and improvement of service management processes.
• Build and maintain relationships with stakeholders.
• Investigate and resolve escalated incidents and customer complaints.
• Attend customer meetings and project sessions to support service delivery.

Skills

Strong communication

Excellent organisation

Intermediate IT skills

Service management experience

Problem-solving

Relationship building

Understanding of processes

Tools

Microsoft Office

Databases

Email systems

Web-based platforms

Job description

Confidential in Swindon is seeking a Service Delivery Coordinator to join our fast-paced operations team onsite. The role offers a competitive hourly rate and a temporary-to-permanent path.

You will support service delivery, manage stakeholder relationships, assist with incident resolution and continuous improvement, and coordinate testing and transitions to ensure timely, within-budget delivery.