Service Delivery Manager

Advance Training & Recruitment Services; Swindon; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Advance Training & Recruitment Services in Central Swindon is seeking an experienced Service Delivery Manager to lead the delivery, performance and continuous improvement of a maintenance contract supporting critical station information, communications and security systems across a rail environment in the South West and West regions of the UK.

Based in Central Swindon, you will manage operational service delivery, customer relationships, contract performance and a team of Field

Qualifications

• Proven experience in Field Service Delivery, Maintenance Management or Technical engineering operations.
• Knowledge of CCTV, Public Address, Customer Information Systems, Help Points or IP-based communications systems & M&E systems.
• A strong track record of managing customer-facing maintenance or service contracts.
• Experience leading operational teams and driving performance improvement.
• Experience managing SLAs, KPIs and service performance reporting.
• Excellent stakeholder management, communication and problem-solving skills.
• Experience working within a regulated operational environment.
• Full UK Driving Licence.

Responsibilities

• Lead the day-to-day delivery of planned and reactive maintenance services.
• Manage contract performance against SLAs, KPIs and quality standards.
• Oversee fault response, incident management and service recovery activities.
• Maintain strong customer and stakeholder relationships.
• Manage maintenance teams, help-desk staff and subcontractors.
• Ensure compliance with safety, regulatory and industry standards.
• Monitor asset performance, reporting and maintenance records.
• Drive continuous improvement, innovation and asset life-cycle initiatives.

Skills

Field service delivery

Maintenance management

IP-based systems

SLAs & KPIs

Stakeholder management

Regulated environment

Full UK driving licence

Team leadership

Job description

Service Delivery Manager

Location: Central Swindon
Salary: Competitive + Benefits

About the Role

We are seeking an experienced Service Delivery Manager to lead the delivery, performance and continuous improvement of a maintenance contract supporting critical station information, communications and security systems across a rail environment covering the South West and West regions of the UK.

Based in Central Swindon, you will be responsible for managing operational service delivery, customer relationships, contract performance and a team of Field maintenance/Service Engineers. Acting as the primary customer interface, you will ensure service levels, compliance standards and operational objectives are consistently achieved.

Key Responsibilities

• Lead the day-to-day delivery of planned and reactive maintenance services.
• Manage contract performance against SLAs, KPIs and quality standards.
• Oversee fault response, incident management and service recovery activities.
• Maintain strong customer and stakeholder relationships.
• Manage maintenance teams, help-desk staff and subcontractors.
• Ensure compliance with safety, regulatory and industry standards.
• Monitor asset performance, reporting and maintenance records.
• Drive continuous improvement, innovation and asset life-cycle initiatives.
• Attend customer meetings, contract reviews and operational site visits.

About You

You will have:

• Proven experience in Field Service Delivery, Maintenance Management or Technical engineering operations.
• Knowledge of CCTV, Public Address, Customer Information Systems, Help Points or IP-based communications systems & M&E systems.
• A strong track record of managing customer-facing maintenance or service contracts.
• Experience leading operational teams and driving performance improvement.
• Experience managing SLAs, KPIs and service performance reporting.
• Excellent stakeholder management, communication and problem-solving skills.
• Experience working within a regulated operational environment.
• Full UK Driving Licence.

Desirable

• PTS, COSS, or similar rail industry accreditation. (training provided)
• IOSH, NEBOSH or equivalent Health & Safety qualification.
• PRINCE2, APM or other project management qualification.
• Experience with asset management and maintenance management systems.
• Knowledge of ISO55001 asset management principles.

What We’re Looking For

• Customer-focused and commercially aware.
• Strong leadership and people management skills.
• Organised, proactive and detail-oriented.
• Able to perform effectively under pressure.
• Committed to safety, quality and continuous improvement.

This is an excellent opportunity for an experienced Service Delivery Manager/ Maintenance delivery professional to play a key role in delivering critical infrastructure services within a dynamic and growing organisation within the railway environment.

Location: Central Swindon
Travel: Regular travel to operational sites and customer locations, with occasional overnight stays as required.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.