Service Management Support - Swindon

Office Angels; Swindon; On-site; GBP 15,153 - 20,664; Full time

Job summary

Office Angels in Royal Wootton Bassett, Swindon, is seeking an organised, customer‑focused operations team member to join the service management support role. This temporary to permanent position operates Monday to Friday, 08:00–16:30, offering an hourly rate and opportunities to grow within a busy office environment.

You'll provide admin support, prepare reports and client documentation, maintain records, and assist with process improvements while delivering a professional service across all

Qualifications

• 2–5 years of experience in an administrative, customer service, operations or office support role.
• Strong organisational and time-management skills.
• Excellent customer service and communication skills.
• High level of attention to detail and accuracy.
• Confident user of Microsoft Office, particularly Word, Excel, PowerPoint and Outlook.

Responsibilities

• Provide administrative support to ensure the smooth running of daily operations.
• Prepare reports, presentation packs, and customer documentation using Microsoft Word, Excel and PowerPoint.
• Maintain accurate records, data and operational information.
• Support managers in identifying process improvements and efficiencies.
• Assist with coordinating projects, testing activities and operational changes.
• Monitor business processes and escalate any risks, issues or opportunities to the appropriate management team.
• Support the implementation of new systems, processes and automation initiatives where appropriate.
• Deliver a professional and responsive service to both internal and external customers.
• Attend customer meetings and project sessions to understand and support client requirements.
• Build positive working relationships with clients and colleagues across different teams.
• Conduct site tours and prepare presentation materials for visitors and customers.
• Investigate customer queries, complaints and service issues, ensuring they are resolved effectively and professionally.
• Ensure all client requirements and service standards are clearly understood and consistently met.
• Communicate updates and information clearly to customers and stakeholders.
• Work closely with Operational Managers, Supervisors, Finance Teams and Account Managers to identify opportunities for improvement.
• Support continuous improvement activities aimed at increasing efficiency and reducing costs.
• Help review existing processes and recommend practical improvements.
• Assist in monitoring service performance and supporting the delivery of agreed service levels (SLAs).
• Escalate IT or application issues that could affect service delivery.
• Ensure company policies, procedures and best practices are followed at all times.
• Support compliance with operational and customer requirements.
• Assist with risk management activities and ensure issues are identified and addressed promptly.

Skills

Organisational skills

Time management

Customer service

Communication skills

MS Office proficiency

Office environment experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Service Management Support – Royal Wootton Basset, Swindon

Position Details

• Contract Type: Temporary to Permanent
• Hourly Rate: £12.78 per hour
• Working Pattern: Full Time, Monday to Friday, 08:00 – 16:30

About the Role

We are looking for an organised and customer‑focused Operations team member who brings a few years of office‑based experience and is keen to grow their career.

Key Responsibilities

• Provide administrative support to ensure the smooth running of daily operations.
• Prepare reports, presentation packs, and customer documentation using Microsoft Word, Excel and PowerPoint.
• Maintain accurate records, data and operational information.
• Support managers in identifying process improvements and efficiencies.
• Assist with coordinating projects, testing activities and operational changes.
• Monitor business processes and escalate any risks, issues or opportunities to the appropriate management team.
• Support the implementation of new systems, processes and automation initiatives where appropriate.
• Deliver a professional and responsive service to both internal and external customers.
• Attend customer meetings and project sessions to understand and support client requirements.
• Build positive working relationships with clients and colleagues across different teams.
• Conduct site tours and prepare presentation materials for visitors and customers.
• Investigate customer queries, complaints and service issues, ensuring they are resolved effectively and professionally.
• Ensure all client requirements and service standards are clearly understood and consistently met.
• Communicate updates and information clearly to customers and stakeholders.
• Work closely with Operational Managers, Supervisors, Finance Teams and Account Managers to identify opportunities for improvement.
• Support continuous improvement activities aimed at increasing efficiency and reducing costs.
• Help review existing processes and recommend practical improvements.
• Assist in monitoring service performance and supporting the delivery of agreed service levels (SLAs).
• Escalate IT or application issues that could affect service delivery.
• Ensure company policies, procedures and best practices are followed at all times.
• Support compliance with operational and customer requirements.
• Assist with risk management activities and ensure issues are identified and addressed promptly.

About You

• 2–5 years of experience in an administrative, customer service, operations or office support role.
• Strong organisational and time‑management skills.
• Excellent customer service and communication skills.
• High level of attention to detail and accuracy.
• Confident user of Microsoft Office, particularly Word, Excel, PowerPoint and Outlook.
• Experience working in a busy office environment.
• Ability to prioritise tasks and manage multiple responsibilities.
• Professional, proactive and positive approach to work.

Desirable

• Experience supporting operational or service delivery teams.
• Experience dealing with customer complaints or service queries.
• Knowledge of process improvement or continuous improvement activities.
• Experience working with service level agreements (SLAs).

Equal Opportunities

Office Angels is an equal‑opportunities employer that respects and appreciates people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and abilities. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.