Service Delivery Coordinator - Swindon

Office Angels; Swindon; On-site; GBP 33,000 - 42,000; Full time

Benefits offered by this job

Temporary-to-Permanent

Onsite role in Swindon

Structured career development

Job summary

Office Angels is seeking a Service Delivery Coordinator in Swindon to support delivery, governance, and continuous improvement of service management processes. You will nurture relationships with internal teams and external clients while coordinating testing, transitions, and incident resolution.

The role emphasizes strong communication, organisation, and proactive problem-solving within a fast-paced environment. This is a 40-hour, onsite position with a temporary-to-permanent contract pathway.

Qualifications

• Strong communication skills with the ability to engage effectively with colleagues, management, and customers.
• Excellent organisational skills and the ability to manage multiple priorities.
• Intermediate IT skills, including Microsoft Office applications, databases, email systems, and web-based platforms.
• Experience working within a service management, operations, customer service, or document processing environment.
• A proactive and methodical approach to problem-solving.
• The ability to build and maintain strong working relationships across teams.
• An understanding of operational processes, workflow mapping, and continuous improvement principles.

Responsibilities

• Support the delivery and continuous improvement of service management processes.
• Build and maintain effective working relationships with internal and external stakeholders.
• Investigate and resolve escalated incidents and customer complaints, ensuring appropriate corrective actions are taken.
• Attend customer meetings and project sessions to support service delivery requirements.
• Conduct site tours and prepare presentation materials for clients and stakeholders.
• Work with operational, finance, and account management teams to identify efficiencies and cost-saving opportunities.
• Support continuous improvement initiatives and help implement process enhancements.
• Coordinate testing activities and support service transition projects, ensuring delivery within agreed timescales and budgets.
• Escalate IT and application support issues that may impact service level agreements.
• Ensure company policies, procedures, and customer specifications are followed at all times.

Skills

Communication

Organisation

IT skills

Stakeholder management

Problem-solving

Relationship building

Tools

Microsoft Office

Databases

Email systems

Web platforms

Job description

Service Delivery Coordinator

Location: Swindon (Onsite)
Salary: £12.98 - £16.83 per hour (dependent on experience)
Contract: Temporary to Permanent
Hours: 40 hours per week

Are you a highly organised and customer-focused professional looking to develop your career? Our client is seeking a professional to join their team in Swindon. This is an excellent opportunity to work within a fast-paced operational environment, supporting service delivery, stakeholder relationships, and continuous improvement initiatives.

The Role

As a Service Delivery Coordinator professional, you will play a key role in maintaining strong relationships with both internal and external clients while supporting the management, measurement, and optimisation of services. You will work closely with operational teams, managers, and customers to ensure high service standards are achieved and opportunities for improvement are identified and implemented.

Key Responsibilities

• Support the delivery and continuous improvement of service management processes.
• Build and maintain effective working relationships with internal and external stakeholders.
• Investigate and resolve escalated incidents and customer complaints, ensuring appropriate corrective actions are taken.
• Attend customer meetings and project sessions to support service delivery requirements.
• Conduct site tours and prepare presentation materials for clients and stakeholders.
• Work with operational, finance, and account management teams to identify efficiencies and cost-saving opportunities.
• Support continuous improvement initiatives and help implement process enhancements.
• Coordinate testing activities and support service transition projects, ensuring delivery within agreed timescales and budgets.
• Escalate IT and application support issues that may impact service level agreements.
• Ensure company policies, procedures, and customer specifications are followed at all times.

About You

• Strong communication skills with the ability to engage effectively with colleagues, management, and customers.
• Excellent organisational skills and the ability to manage multiple priorities.
• Intermediate IT skills, including Microsoft Office applications, databases, email systems, and web-based platforms.
• Experience working within a service management, operations, customer service, or document processing environment.
• A proactive and methodical approach to problem-solving.
• The ability to build and maintain strong working relationships across teams.
• An understanding of operational processes, workflow mapping, and continuous improvement principles.

What's on Offer?

• Competitive hourly rate of £12.98 - £16.83, dependent on experience.
• Temporary-to-permanent opportunity.
• Full-time hours, 40 hours per week.
• A supportive and collaborative working environment.
• Opportunities to contribute to business improvement initiatives and develop your career within service management.

We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.