Service Delivery Coordinator - Swindon

Confidential; Swindon; On-site; GBP 18,000 - 22,000; Full time

Job summary

Confidential in Swindon is seeking a Service Delivery Coordinator to join our fast-paced operations team onsite. The role offers a competitive hourly rate and a temporary-to-permanent path.

You will support service delivery, manage stakeholder relationships, assist with incident resolution and continuous improvement, and coordinate testing and transitions to ensure timely, within-budget delivery.

Qualifications

• Strong communication skills with customers and colleagues.
• Excellent organisational abilities and multi-priority management.
• Intermediate IT skills including Office apps, databases and email/web platforms.

Responsibilities

• Support the delivery and improvement of service management processes.
• Build and maintain relationships with stakeholders.
• Investigate and resolve escalated incidents and customer complaints.
• Attend customer meetings and project sessions to support service delivery.

Skills

Strong communication

Excellent organisation

Intermediate IT skills

Service management experience

Problem-solving

Relationship building

Understanding of processes

Tools

Microsoft Office

Databases

Email systems

Web-based platforms

Job description

Service Delivery Coordinator

Location: Swindon (Onsite)
Salary: 12.98 - 16.83 per hour (dependent on experience)
Contract: Temporary to Permanent
Hours: 40 hours per week

Are you a highly organised and customer-focused professional looking to develop your career? Our client is seeking a professional to join their team in Swindon. This is an excellent opportunity to work within a fast-paced operational environment, supporting service delivery, stakeholder relationships, and continuous improvement initiatives.

Key Responsibilities

• Support the delivery and continuous improvement of service management processes.
• Build and maintain effective working relationships with internal and external stakeholders.
• Investigate and resolve escalated incidents and customer complaints, ensuring appropriate corrective actions are taken.
• Attend customer meetings and project sessions to support service delivery requirements.
• Conduct site tours and prepare presentation materials for clients and stakeholders.
• Work with operational, finance, and account management teams to identify efficiencies and cost-saving opportunities.
• Support continuous improvement initiatives and help implement process enhancements.
• Coordinate testing activities and support service transition projects, ensuring delivery within agreed timescales and budgets.
• Escalate IT and application support issues that may impact service level agreements.
• Ensure company policies, procedures, and customer specifications are followed at all times.

About You

• Strong communication skills with the ability to engage effectively with colleagues, management, and customers.
• Excellent organisational skills and the ability to manage multiple priorities.
• Intermediate IT skills, including Microsoft Office applications, databases, email systems, and web-based platforms.
• Experience working within a service management, operations, customer service, or document processing environment.
• A proactive and methodical approach to problem-solving.
• The ability to build and maintain strong working relationships across teams.
• An understanding of operational processes, workflow mapping, and continuous improvement principles.

What's on Offer?

• Competitive hourly rate of 12.98 - 16.83, dependent on experience.
• Temporary-to-permanent opportunity.
• Full-time hours, 40 hours per week.
• A supportive and collaborative working environment.
• Opportunities to contribute to business improvement initiatives and develop your career within service management.

If you are looking for a challenging and rewarding opportunity where you can make a real impact, we would love to hear from you.

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