Onsite Service Delivery Coordinator – Swindon (Temp→Perm)

Office Angels; Swindon; On-site; GBP 33,000 - 42,000; Full time

Benefits offered by this job

Temporary-to-Permanent

Onsite role in Swindon

Structured career development

Job summary

Office Angels is seeking a Service Delivery Coordinator in Swindon to support delivery, governance, and continuous improvement of service management processes. You will nurture relationships with internal teams and external clients while coordinating testing, transitions, and incident resolution.

The role emphasizes strong communication, organisation, and proactive problem-solving within a fast-paced environment. This is a 40-hour, onsite position with a temporary-to-permanent contract pathway.

Qualifications

• Strong communication skills with the ability to engage effectively with colleagues, management, and customers.
• Excellent organisational skills and the ability to manage multiple priorities.
• Intermediate IT skills, including Microsoft Office applications, databases, email systems, and web-based platforms.
• Experience working within a service management, operations, customer service, or document processing environment.
• A proactive and methodical approach to problem-solving.
• The ability to build and maintain strong working relationships across teams.
• An understanding of operational processes, workflow mapping, and continuous improvement principles.

Responsibilities

• Support the delivery and continuous improvement of service management processes.
• Build and maintain effective working relationships with internal and external stakeholders.
• Investigate and resolve escalated incidents and customer complaints, ensuring appropriate corrective actions are taken.
• Attend customer meetings and project sessions to support service delivery requirements.
• Conduct site tours and prepare presentation materials for clients and stakeholders.
• Work with operational, finance, and account management teams to identify efficiencies and cost-saving opportunities.
• Support continuous improvement initiatives and help implement process enhancements.
• Coordinate testing activities and support service transition projects, ensuring delivery within agreed timescales and budgets.
• Escalate IT and application support issues that may impact service level agreements.
• Ensure company policies, procedures, and customer specifications are followed at all times.

Skills

Communication

Organisation

IT skills

Stakeholder management

Problem-solving

Relationship building

Tools

Microsoft Office

Databases

Email systems

Web platforms

Job description

Office Angels is seeking a Service Delivery Coordinator in Swindon to support delivery, governance, and continuous improvement of service management processes. You will nurture relationships with internal teams and external clients while coordinating testing, transitions, and incident resolution.

The role emphasizes strong communication, organisation, and proactive problem-solving within a fast-paced environment. This is a 40-hour, onsite position with a temporary-to-permanent contract pathway.