Service Delivery Planner

Acuity Care Group; Nottingham; On-site; GBP 29,000 - 36,000; Full time

Job summary

Acuity Care Group is seeking a Delivery Planner to join our Service Delivery Team in Nottingham City Centre. You will manage rotas, staff allocations, and ensure compliant, person-centred care across the service.

You'll combine health and social care knowledge with planning, problem-solving and data analysis to deliver reliable daily operations, with on-call duties one evening per week and one weekend in five.

Qualifications

• Experience in rota management, scheduling or care coordination.
• Strong analytical and organisational skills to manage multiple priorities.
• Excellent communication and leadership abilities to support staff and families.
• GCSEs in Maths and English are required.

Responsibilities

• Coordinate and manage care delivery, including rotas and staff allocations.
• Communicate with families and oversee scheduling and compliance.
• Analyse service delivery data and present findings for performance reviews.
• Build strong working relationships with families, colleagues and service users.
• Support the team in meeting KPIs and regulatory standards.
• Participate in a shared on-call rota and manage shift cover escalation.

Skills

Rota management

Scheduling

Care coordination

Analytical skills

Organisational skills

Communication

Leadership

Education

GCSEs in Maths and English

Tools

People Planner

Job description

The following content displays a map of the jobs location - Nottingham Head Office

Location: Nottingham City Centre - Full time in office
Division: Service Delivery Team

Are you experienced in health and social care and looking to take the next step into a planning and coordination role? We're looking for a Delivery Planner to join our Service Delivery Team and play a vital role in ensuring safe, consistent, and high-quality support for the people we serve.

About the Role

As a Delivery Planner, you'll be the operational heartbeat of our service, managing staff rotas, allocations, and compliance once new team members are onboarded. You'll use your knowledge of the care sector to make sure the right people are in the right place at the right time, ensuring uninterrupted and person-centred support.

You'll combine your health and social care experience with planning, problem-solving, and data analysis. From managing last-minute rota changes to preparing performance reports for leadership, you'll help us deliver a smooth, reliable service every day.

What You'll Do

Coordinate and manage care delivery, including rotas, staff allocations, and communication with families.

Use People Planner and other systems to oversee scheduling and compliance.

Analyse service delivery data and present findings for performance reviews and reporting.

Build strong working relationships with families, colleagues, and the people we support.

Support the team in meeting KPIs and ensuring compliance with regulatory standards.

Take part in a shared on-call rota (one evening per week and one weekend in five). This means being the first point of contact for urgent calls, arranging shift cover, and triaging operational or clinical concerns. You'll always have clear escalation routes and support available when needed.

What We're Looking For

A background in health and social care (essential), with experience of working in or alongside frontline services.

Experience in rota management, scheduling, or care coordination.

Strong analytical and organisational skills, able to manage multiple priorities.

Excellent communication and leadership skills, with confidence in supporting staff and families.

Proficiency in care management software (People Planner experience an advantage).

GCSEs (or equivalent) in Maths and English.

Why Join Us?

Use your health and social care experience in a leadership-focused, operational role.

Be part of a supportive, values-led organisation committed to delivering outstanding care.

Play a key role in making sure people receive safe, reliable, and person-centred support.

Competitive salary and benefits, with opportunities to develop your skills further.

Acuity Care is committed to safeguarding and promoting the welfare of vulnerable individuals. All applicants will be subject to a rigorous selection process, including background checks, reference verification, and a Disclosure and Barring Service (DBS) check, to ensure their suitability to work with those in our care. We're an equal opportunities employer and welcome applications from all sections of the community.