Service Delivery Planner

Clearline Recruitment Ltd; Burgess Hill; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday + bank holidays

Free on-site parking

Weekly pay

Collaborative team culture

Key planning process contributions

Job summary

Clearline Recruitment Ltd in Burgess Hill is seeking a Service Demand Planning Associate to coordinate day-to-day scheduling of service resources and support capacity planning.

This hybrid role requires hands-on, detail-oriented work with strong communication across internal and external stakeholders, and experience with CRM/ERP systems. You will manage multiple priorities in a fast-paced environment.

Qualifications

• A-level education or equivalent with English and Maths GCSEs.
• Experience in demand planning, scheduling or resource coordination is desirable.
• Strong analytical and organisational skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Confident communicator with stakeholder experience.
• Experience using CRM, ERP or SAP or similar systems.
• Ability to work independently and in cross-functional teams.
• Resilience and adaptability in changing conditions.
• Experience in a technology-led environment, healthcare a plus.

Responsibilities

• Coordinate day-to-day scheduling and planning of service resources.
• Monitor demand and supply activity using internal systems and tools.
• Resolve short-term scheduling conflicts and capacity issues.
• Keep customers and internal stakeholders updated on planning changes.
• Support weekly demand and supply balance activities.
• Assist with medium and long-term capacity planning and service forecasting.
• Support planning for installations, de-installations and relocations.
• Maintain accurate system data for operational visibility.
• Support inventory and logistics coordination to ensure stock availability.
• Monitor supply chain changes and communicate impacts to stakeholders.
• Plan and coordinate out-of-hours service activity when required.
• Adhere to defined processes, instructions and governance.
• Highlight recurring planning issues and contribute to improvements.

Skills

Demand planning

Scheduling

Stakeholder communication

Analytical skills

Organisational skills

CRM/ERP systems

Independent & collaborative work

Adaptability

Education

A-level education

Tools

SAP

Job description

Role: Service Demand Planning Associate

Location: Burgess Hill (Hybrid - minimum 2 days per week in the office)

Hours: Full-time, Monday - Friday

Pay: £15 - £17 per hour PAYE basic, excluding holiday pay / £19.89 - £22.55 per hour UMB, including holiday pay

Contract: 6 months

An excellent opportunity has arisen for a Service Demand Planning Associate to join one of our longstanding clients, a leading organisation based in Burgess Hill.

This role is primarily focused on the day-to-day scheduling and coordination of service resources, with additional support across capacity planning, inventory management and longer-term demand planning.

The position requires a hands-on and organised approach, with strong attention to detail, accurate system updates and confident communication across multiple internal and external stakeholders.

Benefits

• Hybrid working, minimum 2 days per week in the office
• 25 days holiday + bank holidays
• Free, on-site parking
• Weekly competitive pay
• Collaborative and supportive team culture
• Opportunity to contribute to key supply, demand and service planning processes within a market-leading organisation

The Requirements

• A-level education or equivalent, with GCSEs including English and Maths at Grades A-C or equivalent
• Experience within demand planning, scheduling or resource coordination desirable
• Strong analytical and organisational skills with excellent attention to detail
• Proven ability to manage multiple priorities in a fast-paced environment
• Confident communicator with experience managing internal and external stakeholders
• Experience using CRM, ERP or enterprise systems such as SAP
• Ability to work independently and collaboratively within a cross-functional team
• Resilient and adaptable, with the ability to handle multiple enquiries and changing priorities
• Previous experience within a technology-led environment, ideally healthcare, would be advantageous

The Role

• Coordinate day-to-day scheduling and planning of service resources
• Monitor demand and supply activity using internal systems and digital tools
• Take corrective action to resolve short-term scheduling conflicts and capacity issues
• Keep customers and internal stakeholders updated on planning changes
• Support weekly demand and supply balance activity
• Assist with medium and long-term capacity planning and service activity forecasting
• Support planning for installations, de-installations and relocations
• Maintain accurate system data to support operational visibility
• Support inventory and logistics coordination, ensuring field teams have the right stock available
• Monitor supply chain changes and communicate potential impacts to stakeholders
• Plan and coordinate out-of-hours service activity when required
• Adhere to defined processes, working instructions and governance requirements
• Highlight recurring planning issues and contribute to continuous improvement

If you're keen to join an exceptional team where you can play a key role in ensuring seamless service operations and planning excellence.