Workforce Planning & Care Coordinator

Home Instead; Yeovil; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free PPE

Full induction training

NVQ/QCF qualifications and progression

Refer a Friend Scheme

Employee discounts across UK retailers

Care professional coffee mornings

Mentoring scheme for new team members

Company newsletter

Job summary

Home Instead in Yeovil is seeking a Workforce Planning & Care Coordinator to ensure care packages are delivered safely and efficiently. You will manage complex staff rotas, match carers to client needs, and support high-quality community care across multiple locations.

The ideal candidate will hold a Category B driving license for travel between remote sites, be willing to complete an Enhanced DBS, and have NVQ Level 2 in Health & Social Care or equivalent.

Qualifications

• Valid Category B driving license is a genuine occupational requirement for travel between remote sites.
• Willing to complete an Enhanced DBS check.
• NVQ Level 2 in Health & Social Care or equivalent.
• Experience managing large geographical care rounds and supporting a growing care service.

Responsibilities

• Develop and maintain staff rotas and schedules to cover care visits.
• Match carers to client needs, preferences and locations.
• Monitor workforce capacity and service demand across communities.
• Coordinate new care package implementations and adjustments.
• Liaise with care staff, clients, families and healthcare professionals.
• Ensure all visits are staffed and covered; respond to emergencies and absences.
• Maintain accurate records in care management systems.
• Support recruitment, onboarding and workforce planning activities.
• Contribute to service performance targets and regulatory compliance.

Skills

Driving license (Category B)

Staff rostering

Scheduling

Communication skills

IT literacy

English language

On-call duties

Education

NVQ Level 2 Health & Social Care

Tools

Care management software

Job description

We’re proud to be an award‑winning home care provider, celebrated as the Best Social Care Company and recognised as a 5‑Star Employer for the past three years.

What We Offer You:

• Free PPE and full induction training
• Ongoing learning, NVQ/QCF qualifications and clear progression routes
• Refer a Friend Scheme
• Access exclusive employee discounts with a wide range of UK retailers, including discounted gym memberships, family days out, MOTs, servicing and more
• Build strong connections through our regular Care Professional coffee mornings
• Benefit from a dedicated mentoring scheme designed to support all new team members
• Stay informed and engaged with our monthly company newsletter
• Take advantage of convenient on-site free parking

If you're motivated by helping others and creating strong professional connections, you'll find genuine job satisfaction in a role where client relationships are at the heart of what we do.

Job Description

As our Workforce Planning & Care Coordinator, you will play a key role in ensuring care packages are delivered safely, efficiently, and consistently. You will manage complex staff rotas, maximise workforce capacity, and support the delivery of high-quality care services across the community.

Key Tasks

• Develop and maintain effective staff rotas and schedules.
• Match carers to client needs, preferences, and locations.
• Monitor workforce capacity and proactively manage service demand.
• Coordinate new care package implementations and adjustments.
• Liaise with care staff, clients, families, and healthcare professionals.
• Ensure all care visits are appropriately staffed and covered.
• Respond efficiently to last-minute changes, emergencies, and absences.
• Maintain accurate records within care management systems.
• Support recruitment, onboarding, and workforce planning activities.
• Contribute to service performance targets, quality standards, and regulatory compliance.

Ideal Candidate

• A valid Category B driving license is agenuine occupational requirementfor this role due tothe need to travel between remote sites where public transport is unavailable.
• Willing to complete an Enhanced DBS
• Develop and maintain effective staff rotas and schedules.
• Match carers to client needs, preferences, and locations.
• Monitor workforce capacity and proactively manage service demand.
• Coordinate new care package implementations and adjustments.
• Liaise with care staff, clients, families, and healthcare professionals.
• Ensure all care visits are appropriately staffed and covered.
• Respond efficiently to last-minute changes, emergencies, and absences.
• Maintain accurate records within care management systems.
• Support recruitment, onboarding, and workforce planning activities.
• Contribute to service performance targets, quality standards, and regulatory compliance.
• Carry out on call duties
• Level 4 English and IT literate
• A desire to genuinely help other people and make a difference
• Resilient, reliable, proactive with a can-do attitude
• Knowledge of workforce planning methodologies.
• Experience managing large geographical care rounds.
• NVQ Level 2 in Health & Social Care or equivalent.
• Experience supporting a growing care service.