Service Delivery Manager

Greystar Worldwide, LLC; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading global real estate company is seeking a Project Manager to lead the implementation of room cleaning across UK Student assets. The role involves defining cleaning standards, managing staff recruitment, and ensuring compliance with health and safety regulations. The ideal candidate will have strong project management skills, proven experience in housekeeping operations, and the ability to coordinate across multiple stakeholders. This position offers an opportunity to enhance the quality of student accommodation through effective cleaning management.

Qualifications

• Proven experience in housekeeping operations within student accommodation or hospitality.
• Strong project management skills for cleaning initiatives.
• Budget management experience including cost control.

Responsibilities

• Develop and implement cleaning scope and standards across properties.
• Oversee recruitment and training of cleaning personnel.
• Manage operational and financial aspects of cleaning services.

Skills

Project Management

Communication

Team Leadership

Problem Solving

Tools

Cleaning Management Systems

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Lead the execution of the project to implement room cleaning across our UK Student assets, including but not limited to implementing plans to deliver; cleaning scope, cleaning standards, training and resource development, recruitment & commercial delivery.

JOB DESCRIPTION

Key Role Responsibilities:

1. Develop and implement cleaning scope: Define the scope of room cleaning operations, detailing areas to be cleaned, frequency, and specific tasks involved to maintain standards within each unit.
2. Establish cleaning standards: Set comprehensive cleaning standards ensuring consistency and quality across all properties, adhering to regulatory requirements and customer expectations, while aligning to internal KPIs.
3. Training and resource development: Design induction & training programs for cleaning staff to ensure proficiency in standards, procedures, and safety protocols. Develop resources such as manuals and guides.
4. Recruitment: Oversee recruitment efforts to hire cleaning personnel, ensuring adequate staffing levels and adherence to employment laws and policies.
5. Commercial delivery: Manage operational and financial aspects of cleaning services, including budgeting, cost control, and contract negotiations with suppliers or service providers.
6. Project planning and execution: Develop detailed project plans, timelines, and milestones for the implementation of room cleaning initiatives, ensuring alignment with organisational goals and deadlines.
7. Monitoring and evaluation: Monitor performance metrics and conduct regular evaluations to assess the effectiveness of cleaning operations and identify areas for improvement.
8. Stakeholder engagement: Collaborate with internal stakeholders (e.g., property managers, facilities teams) and external partners (e.g., cleaning contractors, procurement) to coordinate activities and ensure seamless execution of cleaning projects.

Experience & Skills:

Essential:

• Proven experience in housekeeping operations within student accommodation, hospitality, hotels, or facilities management.
• Hands-on experience in implementing and managing large-scale cleaning services across multiple sites.
• Knowledge of cleaning standards, hygiene regulations, and industry best practices.
• Strong project management skills, including planning, execution, and monitoring of cleaning initiatives.
• Experience in rolling out new cleaning processes, policies, and training programs.
• Ability to coordinate across multiple stakeholders, including internal teams and external service providers.
• Experience in recruiting, training, and managing cleaning staff to maintain high operational standards.
• Ability to develop training programs to ensure staff compliance with cleaning protocols and health & safety regulations.
• Strong team leadership skills with a focus on motivation and performance improvement.
• Budget management experience, including cost control, resource allocation, and procurement.
• Understanding of contract management and service level agreements (SLAs) with third-party providers.
• Ability to analyse cleaning service costs and drive efficiencies while maintaining quality.
• Strong knowledge of UK employment law, health & safety regulations (e.g., COSHH, Manual Handling, GDPR), and environmental policies.
• Experience ensuring compliance with industry standards, risk assessments, and quality audits.
• Excellent communication and interpersonal skills to engage with staff, management, and external vendors.
• Ability to liaise with key stakeholders, including property managers, facilities teams, and contractors.
• Strong problem-solving and decision-making abilities to resolve operational challenges quickly.
• Experience using cleaning management systems or facility management software.
• Ability to track and report on key performance indicators (KPIs) related to cleaning efficiency and quality.

Desirable:

• Experience working in a student accommodation environment or managing cleaning services for similar high-turnover properties.
• Experience managing cleaning contract tenders and supplier negotiations.
• Knowledge of sustainable cleaning practices and eco-friendly initiatives.