Deputy Head to Service Delivery Manager

City of London Police; City Of London; On-site; GBP 43,000 - 55,000; Full time

Job summary

Join the City of London Police as a Deputy Service Delivery Manager, overseeing victim support services. You will lead a team, ensure service quality, and collaborate with stakeholders to enhance service delivery. This role offers competitive benefits and promotes diversity and flexible working.

Benefits

LGPS Pension Scheme

Blue Light Card discounts

Exclusive discounts within the Square Mile

Free gym access and wellbeing programs

29 days’ annual leave plus bank holidays

Season Ticket Loans

Cycle to Work Scheme

Qualifications

• Proven management of teams delivering customer-focused services.
• Experience in monitoring activities and meeting performance standards.
• Ability to oversee data management, performance, and processes in victim care services.

Responsibilities

• Provide leadership and support to Team Leaders and supervisory staff.
• Oversee data recording, monitor performance against targets.
• Work closely with internal and external stakeholders to resolve service delivery issues.

Skills

Leadership

Change Management

Customer-focused Services

Job description

Join to apply for the Deputy Head to Service Delivery Manager role at City of London Police.

Post Title: Deputy Service Delivery Manager

Contract type: Permanent

Rank/grade: E+

Salary: Starting Salary £43,020 plus £6,710 London Weighting

Department: National Lead Force – Victim Services

Vetting level: MV/SC

Location: Guildhall Yard East

This role is open to all Police Staff / external candidates who meet the essential criteria of the person spec, regardless of current grade.

The City of London Corporation is committed to ensuring our pay and reward practices are competitive and equitable, fostering an environment where everyone can thrive.

Who are we?

As City of London Police, we protect the people, businesses, and infrastructure of the City of London, one of the most important and dynamic environments in the UK and globally. London City is the smallest borough in London, but our job is no less challenging due to the vibrant activity and diversity.

We play a vital role in keeping the City of London safe. As a Police Staff Member, you will help make the city safer and deliver valued services to residents, workers, and visitors.

We promote flexible working and will consider all applications to work flexibly, subject to operational needs.

We are committed to equality and diversity and welcome applications from all sections of the community, especially those with disabilities, from Black, Asian, and Minority Ethnic backgrounds, female candidates, and LGBTQIA+ individuals.

About The Team

The National Economic Crime Victim Care Unit (NECVCU) within Victim Services provides assessments and supports victims referred from Action Fraud, commissioning services to meet their needs.

About The Role

The Deputy Service Delivery Manager will oversee both non-vulnerable and vulnerable victim support services, with day-to-day line management responsibility for one team.

Responsibilities

• Provide leadership and support to Team Leaders and supervisory staff within NECVCU.
• Recommend support options to other agencies and approved service providers.
• Oversee data recording, monitor performance against targets, and ensure service quality.
• Contribute to the development and review of unit processes.
• Work closely with internal and external stakeholders to resolve service delivery issues.

Requirements

Examples of experience needed include:

• Proven management of teams delivering customer-focused services.
• Experience in monitoring activities and meeting performance standards.
• Experience in change management programs.
• Ability to oversee data management, performance, and processes in victim care services.
• Strong leadership skills.

This vacancy is only open to those with the right to work in the UK.

For discussions about the role, contact: [e-mail]

Selection Process

Applicants must demonstrate their experience, skills, and knowledge aligning with the role's person specification. The process will assess competencies based on the College of Policing framework.

Application deadline: Friday 23rd May 2025. Shortlisted candidates will be invited for interviews during the week commencing 23rd June 2025.

If you require accessible information or assistance with your application, contact [e-mail].

Benefits

• LGPS Pension Scheme
• Blue Light Card discounts
• Exclusive discounts within the Square Mile
• Free gym access and wellbeing programs
• 29 days’ annual leave plus bank holidays, increasing with service
• Season Ticket Loans
• Cycle to Work Scheme

We value diversity and encourage applications from all backgrounds, particularly females, ethnic minorities, and those with disabilities.

Flexible working options are available, including part-time, job share, and hybrid working arrangements.

Staff support networks are available. For more information, visit: Equality and Diversity Support Networks.