Service Delivery Manager

Salt Digital Recruitment; Greater London; Remote; GBP 45,000 - 50,000; Full time

Job summary

An established industry player is looking for a proactive Service Delivery Manager to lead exceptional service delivery in a fully remote role. The ideal candidate will have a strong background in e-commerce service management, particularly with Shopify expertise. This role is pivotal in ensuring timely and high-quality service delivery while building strong client relationships and collaborating with internal teams. If you are passionate about driving continuous improvement and managing service performance, this opportunity is perfect for you.

Qualifications

• Proven experience in service management within an e-commerce environment.
• Strong background in managing client relationships and service delivery.

Responsibilities

• Manage service delivery and SLAs while ensuring high standards.
• Cultivate strong client relationships and drive continuous improvement.

Skills

E-commerce Service Delivery

Shopify

Client Management

Incident Management

Strong Communication

Job description

Role – Service Delivery Manager

Location – Fully Remote

Salary – £50,000

About the Role

My client is seeking a highly experienced and proactive Service Delivery Manager to lead the delivery of exceptional service to their clients. This role is crucial for someone with a strong and demonstrable background in service management within an e-commerce environment. Essential e-commerce experience is a prerequisite for this role. A deep understanding of the e-commerce landscape is vital. Furthermore, strong Shopify expertise is highly desirable.

The successful candidate will take ownership of ensuring services are delivered on time, within budget, and to a high standard, while cultivating strong client relationships. You’ll collaborate closely with internal teams, manage escalations efficiently, and be a key driver in continuous service improvement.

Responsibilities:

• Manage service delivery & SLAs.
• Build strong client relationships.
• Monitor service performance.
• Lead incident resolution.
• Drive continuous improvement.

Skills:

• E-commerce Service Delivery.
• Shopify (Desirable).
• Client Management.
• Incident Management.
• Strong Communication.

Experience:

• Service Delivery Manager (E-commerce).
• ITIL/Agile.
• Client-Facing.

*Rates depend on experience and client requirements

Job Information

Job Reference: JO-2504-352739

Salary: £45000.00 - £50000.00 per annum

Salary per: annum

Job Duration:

Job Start Date: 29/05/2025

Job Industries: Programme & Project Management Jobs

Job Locations: Greater London

Job Types: Permanent

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