Service Delivery Manager - Maintenance Engineering

ZipRecruiter; London; Hybrid; GBP 54,000 - 64,000; Full time

Job summary

A leading company in London seeks a Service Delivery Manager to oversee maintenance operations within a complex property portfolio. This role combines leadership and operational excellence, providing a chance to shape service delivery in a dynamic environment. The ideal candidate will have strong leadership skills, relevant qualifications, and experience managing large estates, ensuring compliance and enhancing service delivery.

Benefits

41 days holiday

Career-average pension scheme

Cycle to Work scheme

On-site gym access

Enhanced family leave

Qualifications

• Experience managing large or complex estates.
• Strong people leadership and decision-making skills.

Responsibilities

• Overseeing service delivery for maintenance operations.
• Coordinating service providers to meet KPIs and SLAs.
• Leading a team of service professionals.

Skills

Leadership

Communication

Commercial Skills

Education

HND or equivalent

Tools

IOSH/NEBOSH Health & Safety qualification

Job description

Job Description

Service Delivery Manager – Maintenance Engineering

Location: London (Hybrid)

Type: Permanent | Full-Time

Salary: £54,172 – £63,752 per annum

Are you a seasoned maintenance or facilities management professional ready to lead from the front?

We’re looking for a Service Delivery Manager to join a forward-thinking estate operations team managing a large, complex property portfolio in the heart of London. This is your chance to shape how maintenance services are delivered across a dynamic environment—combining leadership, innovation, and operational excellence.

What You’ll Be Doing

• Overseeing and enhancing service delivery for maintenance operations—driven by data and performance.
• Acting as the key liaison for all internal and external communication—ensuring consistent, clear messaging.
• Coordinating and monitoring service providers to meet and exceed KPIs and SLAs.
• Leading a talented team of service professionals and technical coordinators.
• Ensuring compliance with all statutory, health & safety, and internal standards.
• Supporting procurement and project delivery—on time, on budget, and on point.

About You

You’re a solution-focused leader who brings energy, structure, and vision. You’ll have:

• An HND (or equivalent) in a relevant discipline
• IOSH/NEBOSH Health & Safety qualification
• Membership in a professional body (e.g., BIFM)
• Experience managing large or complex estates
• Strong people leadership, communication, and commercial skills
• The ability to juggle priorities and make sound decisions under pressure

What’s on Offer?

• 41 days holiday (including bank holidays and closure days)
• Career-average pension scheme (CARE)
• Cycle to Work scheme, season ticket loan
• On-site gym and nursery access
• Enhanced family leave and medical benefits
• A workplace that invests in your growth and development
• Place Where Everyone Belongs

We’re proud to foster a culture of . We strongly encourage applications from individuals of all backgrounds—particularly those underrepresented in facilities and estates roles.

Ready to lead service delivery in one of London’s most dynamic environments?

Apply now and help drive excellence in building operations.