Service Delivery Manager | London, UK

Morgan McKinley; London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading company is seeking a Service Delivery Manager in London to enhance customer experience through effective onboarding and support. The role involves liaising with sales partners, resolving queries, and leveraging accounting expertise to assist customers. Ideal candidates will possess strong communication skills and a proactive attitude towards problem-solving and customer engagement.

Qualifications

• Experience in accounting or bookkeeping.
• Strong communication and problem-solving skills.

Responsibilities

• Support sales partners with onboarding and training.
• Resolve customer queries with empathy and problem-solving.
• Identify customer pain points and offer solutions.

Skills

Accounting or bookkeeping

Good communication skills

Understanding of payroll and accounting

Proficient with technology

Knowledge of accountancy firm environments

Effective time management

Job description

Job Title: Service Delivery Manager

Contract Duration: Until 08/09/2026

Location: London, UK (3 days onsite, 2 days WFH)

Skills:

• Accounting or bookkeeping (e.g., ACCA, ICB, or CIPP)
• Good communication skills
• Understanding of payroll and accounting
• Proficient with technology; solid knowledge of computer operations and software
• Knowledge of accountancy firm environments, workflows, and challenges
• Effective time management across multiple tasks

Duties:

• Providing support to sales partners, focusing on onboarding, strategy, and training, including effective communication to customers and internal stakeholders.
• Being the first point of contact to resolve challenging customer queries with empathy, using problem-solving strategies, troubleshooting skills, knowledge, and experience.
• Holding consultative conversations and using questioning skills to uncover customer pain points and identify opportunities to offer solutions.
• Supporting the team with accounting knowledge and expertise in conjunction with accountancy support.

Additional Skills:

• Ability to build urgency in customers to activate and use their subscriptions.
• Effectively manage relationships with external partners and internal sales teams.
• Proactively plan your time and act swiftly to maximize performance.
• Desire to learn and stay updated with relevant software solutions.
• Experience in delivering software-based product onboarding or training.
• Tenacity and a 'can do' attitude to maximize reach across the customer base while working independently.
• Customer obsession.