Service Delivery Manager – Maintenance Engineering

A1 Personnel; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in London seeks a Service Delivery Manager to oversee maintenance operations. The role involves enhancing service delivery, managing a team, and ensuring compliance with standards. This is a full-time position in a hybrid work environment, offering competitive benefits and a chance to lead in a dynamic setting.

Benefits

41 days holiday

Cycle to Work scheme

On-site gym

Enhanced family leave

Medical benefits

Qualifications

• Experience managing large or complex estates.
• Strong people leadership and decision-making skills.

Responsibilities

• Overseeing service delivery for maintenance operations.
• Coordinating service providers to meet KPIs and SLAs.
• Leading a team of service professionals.

Skills

Leadership

Communication

Commercial Skills

Education

HND or equivalent

IOSH/NEBOSH Health & Safety qualification

Membership in a professional body

Job description

Service Delivery Manager – Maintenance Engineering

Service Delivery Manager – Maintenance Engineering

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This range is provided by A1 Personnel. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Service Delivery Manager – Maintenance Engineering

Location: London (Hybrid)

Type: Permanent | Full-Time

Are you a seasoned maintenance or facilities management professional ready to lead from the front?

We’re looking for a Service Delivery Manager to join a forward-thinking estate operations team managing a large, complex property portfolio in the heart of London. This is your chance to shape how maintenance services are delivered across a dynamic environment—combining leadership, innovation, and operational excellence.

What You’ll Be Doing

• Overseeing and enhancing service delivery for maintenance operations—driven by data and performance.
• Acting as the key liaison for all internal and external communication—ensuring consistent, clear messaging.
• Coordinating and monitoring service providers to meet and exceed KPIs and SLAs.
• Leading a talented team of service professionals and technical coordinators.
• Ensuring compliance with all statutory, health & safety, and internal standards.
• Supporting procurement and project delivery—on time, on budget, and on point.

About You

You’re a solution-focused leader who brings energy, structure, and vision. You’ll have:

• An HND (or equivalent) in a relevant discipline
• IOSH/NEBOSH Health & Safety qualification
• Membership in a professional body (e.g., BIFM)
• Experience managing large or complex estates
• Strong people leadership, communication, and commercial skills
• The ability to juggle priorities and make sound decisions under pressure

What’s on Offer?

• 41 days holiday (including bank holidays and closure days)
• Cycle to Work scheme, season ticket loan
• On-site gym and nursery access
• Enhanced family leave and medical benefits
• A workplace that invests in your growth and development
• Place Where Everyone Belongs

We’re proud to foster a culture of inclusion. We strongly encourage applications from individuals of all backgrounds—particularly those underrepresented in facilities and estates roles.

Ready to lead service delivery in one of London’s most dynamic environments?

Apply now and help drive excellence in building operations.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Industries

  Civil Engineering

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