Service Delivery Manager

NHS; Greater London; On-site; GBP 51,000 - 59,000; Full time

Job summary

An established industry player is seeking a proactive Service Delivery Manager to oversee the operational management of critical medical services. This role involves ensuring quality delivery, managing financial resources, and leading transformative projects to enhance service efficacy. The ideal candidate will possess strong analytical skills and a keen attention to detail, contributing to a culture of clinical integration. Join a dedicated team that plays a vital role in serving a diverse population and advancing healthcare standards. This is a unique opportunity to make a significant impact in a dynamic environment.

Qualifications

• Educated to degree level or equivalent is essential.
• Experience of team leadership and staff management is crucial.

Responsibilities

• Manage day-to-day operations of Respiratory Medicine and Infectious Diseases services.
• Deliver quality and activity targets while managing financial expenditure.

Skills

Team Leadership

Analytical Skills

Attention to Detail

Communication Skills

Understanding of RTT/DM01 Delivery

Education

Degree Level Education

Prince II Foundation

Job description

Job summary

The Division of Integrated Medicine and Therapies seeks an experienced and enthusiastic Service Delivery Manager to join our team. You will have responsibility for the day-to-day operational management of the Respiratory Medicine and Infectious Diseases services across our hospital sites.

We seek a proactive, focused team player with good analytical skills, excellent attention to detail, and strong communication skills. For further information or to arrange an informal visit, please contact the General Manager Fiona Taylor - details below.

Main duties of the job

1. Day-to-day operational management of the services
2. Delivery of quality and activity targets
3. Management of financial expenditure
4. Management of activity through robust leave management
5. Implementation of service-specific cost improvement projects
6. Supporting service-specific development and transformation projects
7. Assisting in the development of service strategy
8. Fostering a culture of clinical integration within the division
9. Management of administrative processes within the service
10. Active contribution to the delivery of patient-centered services

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow, and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country, providing a full range of services, including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK.
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease.
• Ealing Hospital: a busy district general hospital providing various clinical services, a 24/7 emergency department, urgent care centre, and Meadow House Hospice.
• Central Middlesex Hospital: our planned care site, hosting surgical and outpatient services and co-located with an urgent care centre.

We are a university teaching NHS trust, playing a vital role in training future clinicians and advancing research benefits to the public.

Details

Date posted: 07 May 2025

Pay scheme: Agenda for change

Band: Band 7

Salary: £51,883 to £58,544 per year (including High Cost Area Supplement)

Contract: Permanent

Working pattern: Full-time

Reference number: 337-NP-8766MM

Job locations

Northwick Park Hospital, Watford Road, Harrow, HA1 3UJ

Job description

To view the main responsibilities, please see the attached Job Description and Person Specification.

Person Specification

Qualifications (Essential):

• Educated to degree level or equivalent

Desirable:

• Prince II Foundation

Knowledge (Essential):

• Sound understanding of RTT/DM01 delivery

Desirable:

• Understanding of NHS operational & financial challenges

Experience (Essential):

• Experience of team leadership / staff management

Desirable:

• Experience of change management projects

Skills (Essential):

• Ability to understand activity / performance analyses

Desirable:

• Excellent attention to detail

Note: This post is subject to a Disclosure and Barring Service check.

Employer details

Name: London North West University Healthcare NHS Trust

Address: Northwick Park Hospital, Watford Road, Harrow, HA1 3UJ

Website: https://www.lnwh.nhs.uk