Service Delivery Lead | Multi-Site Ops (Car Allowance)

Smiths News; United Kingdom; Presencial; GBP 45 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Car allowance

Company bonus

Health cash plan

Holiday entitlement (25 days)

Training & development

Sharesave scheme

Cycle to work

Private medical insurance

Employee assistance programme

Resumo da oferta

Smiths News is seeking a data-driven operations professional to drive performance across its recycling and service delivery networks. You will own KPI reporting, analytics, and stakeholder collaboration to deliver cost-efficient improvements.

Key focus areas include translating data into actionable insights, managing cross-site operations, and ensuring robust performance against targets in a fast-paced environment within the UK.

Qualificações

• Proven experience in operational service delivery or multi-site operations.
• Strong analytical skills to interrogate data and translate insights into improvement.
• Advanced Excel skills; KPI reporting, dashboards; Power BI desirable.
• Experience driving performance improvements and accountability.
• Excellent communication and stakeholder management.
• Strong commercial awareness of service quality and cost.
• Highly organised and able to prioritise in a fast-paced environment.
• Proficient in Microsoft Office, especially Excel, Word and PowerPoint.

Responsabilidades

• Drive operational performance and service delivery across the Smiths News Recycle business.
• Provide accountability for KPI delivery, compliance, and cost efficiency.
• Translate operational information into actionable insights and data-led views.
• Collaborate with depot teams and wider stakeholders to improve service delivery and manage risk.

Conhecimentos

Operational service delivery

Performance management

Data analysis

Stakeholder management

Communication

Commercial awareness

Organisation

Office suite proficiency

Ferramentas

Excel

Power BI

Descrição da oferta de emprego

Smiths News is seeking a data-driven operations professional to drive performance across its recycling and service delivery networks. You will own KPI reporting, analytics, and stakeholder collaboration to deliver cost-efficient improvements.

Key focus areas include translating data into actionable insights, managing cross-site operations, and ensuring robust performance against targets in a fast-paced environment within the UK.