Service Delivery Manager

Smiths News; Swindon; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Car allowance

Company bonus

Health Cash Plan

25 days holiday

Training and development

Sharesave scheme

Cycle to work

Private medical insurance

Colleague Assistance Programme

Colleague referral scheme

Life assurance 4x salary

Workplace pension 5% match

Job summary

Smiths News in Swindon is seeking an experienced operations professional to drive performance and improve service delivery. You will translate data into actionable insights, manage KPI programs across multiple depots, and lead cost and risk-focused improvement initiatives.

The role requires strong analytics, Advanced Excel, and stakeholder management; Power BI experience is desirable. The position is on-site with parking provisions and a focus on delivering results in a fast-paced environment.

Qualifications

• Proven experience in operational service delivery and KPI tracking.
• Strong analytical skills with data-driven problem solving.
• Advanced Excel skills and KPI dashboard development; Power BI desirable.

Responsibilities

• Drive operational performance across the Smiths News Recycle business.
• Ensure KPI delivery, service quality and cost efficiency.
• Translate operational data into actionable insights for depot teams and stakeholders.
• Lead continuous improvement and risk management across sites.

Skills

Operational delivery

KPI reporting

Advanced Excel

Power BI

Stakeholder management

Multi-site operations

Communication skills

Tools

Power BI

Job description

£50,000 per annum plus £5,688 per annum car allowance, bonus and benefits.

Our reputation as the UK’s largest newspaper and magazine wholesaler speaks for itself. Every day, we serve more than 22,000
customers from 34 distribution centres across the country. Behind every nightly miracle is a team of dedicated people carrying out more roles than you realise – we’re the unseen force that delivers. So when we say we’re excited for what the future holds for our customers and colleagues, you can trust we’re as good as our word.

Responsible for driving operational performance, service delivery and continuous improvement across the Smiths News Recycle business. The role will provide clear accountability for KPI delivery, operational compliance, customer outcomes and cost efficiency, using robust data analysis and performance management to identify root causes, address service gaps and deliver sustainable improvement. A key focus will be developing a reliable, data-led view of performance, translating operational information into actionable insights and working collaboratively with depot teams and wider stakeholders to improve service delivery and proactively manage risk.

What we can offer you

Not only do we offer free onsite parking, 4x salary life assurance and 5% match pension but you’ll also have access to:

• £5,688 per annum car allowance
• Company bonus
• Company funded Health Cash Plan – providing cash back for everyday healthcare costs such as dental, optical and physiotherapy
• 25 days holiday plus holiday buy scheme
• 24/7 E-Learning modules, Training and Development opportunities
• Sharesave Scheme, Cycle to work schemes, Health cash plan
• Private medical insurance
• Colleague Assistance Programme & Colleague referral scheme

About you

• Proven experience in operational service delivery, performance management or multi-site operations.
• Strong analytical skills, with the ability to interrogate data, identify root causes and translate insights into measurable improvement.
• Advanced Excel skills and experience developing KPI reporting, dashboards and performance trackers; Power BI experience desirable.
• Demonstrable experience driving performance improvement, managing corrective actions and holding stakeholders accountable.
• Excellent communication, presentation and stakeholder management skills, with the confidence to challenge constructively.
• Strong commercial awareness and understanding of service, quality, productivity and cost.
• Highly organised, proactive and able to prioritise competing demands in a fast-paced environment.
• Proficient in Microsoft Office, particularly Excel, Word and PowerPoint.

Please note: you must have the right to work in the UK to be considered for this position.