Data‑Driven Service Delivery Manager (Multi‑Site Ops)

Smiths News; Swindon; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Car allowance

Company bonus

Health Cash Plan

25 days holiday

Training and development

Sharesave scheme

Cycle to work

Private medical insurance

Colleague Assistance Programme

Colleague referral scheme

Life assurance 4x salary

Workplace pension 5% match

Job summary

Smiths News in Swindon is seeking an experienced operations professional to drive performance and improve service delivery. You will translate data into actionable insights, manage KPI programs across multiple depots, and lead cost and risk-focused improvement initiatives.

The role requires strong analytics, Advanced Excel, and stakeholder management; Power BI experience is desirable. The position is on-site with parking provisions and a focus on delivering results in a fast-paced environment.

Qualifications

• Proven experience in operational service delivery and KPI tracking.
• Strong analytical skills with data-driven problem solving.
• Advanced Excel skills and KPI dashboard development; Power BI desirable.

Responsibilities

• Drive operational performance across the Smiths News Recycle business.
• Ensure KPI delivery, service quality and cost efficiency.
• Translate operational data into actionable insights for depot teams and stakeholders.
• Lead continuous improvement and risk management across sites.

Skills

Operational delivery

KPI reporting

Advanced Excel

Power BI

Stakeholder management

Multi-site operations

Communication skills

Tools

Power BI

Job description

Smiths News in Swindon is seeking an experienced operations professional to drive performance and improve service delivery. You will translate data into actionable insights, manage KPI programs across multiple depots, and lead cost and risk-focused improvement initiatives.

The role requires strong analytics, Advanced Excel, and stakeholder management; Power BI experience is desirable. The position is on-site with parking provisions and a focus on delivering results in a fast-paced environment.