Service Delivery Lead – IT & SaaS (EMEA)

RELEX Solutions; Newcastle upon Tyne; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading software company is looking for a Service Delivery Manager in Newcastle upon Tyne. You will independently support customers after software implementation, ensure timely service delivery, and improve service quality. The ideal candidate has a degree in IT, at least 3 years of experience, and familiarity with IT service management processes. The company offers flexible working, a strong team spirit, and opportunities for professional growth.

Benefits

Flexible working

Annual leave

Diverse and inclusive culture

Qualifications

• Minimum of 3 years of experience as a Service Delivery Manager or in a similar role.
• Fluent in German or Polish and English.
• Willingness to travel 1-2 times per month.

Responsibilities

• Independently support customers post-implementation as a proactive solution partner.
• Monitor SaaS profitability and ensure timely service fulfillment.
• Conduct regular service reviews and improve service delivery.

Skills

Service Delivery Management

IT service management processes

Customer-oriented approach

Strong communication skills

Knowledge of ITSM tools

Education

Degree in computer science or IT

Tools

Jira

Job description

A leading software company is looking for a Service Delivery Manager in Newcastle upon Tyne. You will independently support customers after software implementation, ensure timely service delivery, and improve service quality. The ideal candidate has a degree in IT, at least 3 years of experience, and familiarity with IT service management processes. The company offers flexible working, a strong team spirit, and opportunities for professional growth.