Service Delivery Lead – Heavy Equipment & Repairs

Finning; Chesterfield; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Laptop & phone

Annual bonus

Pension up to 5%

Share purchase plan

Healthcare benefits

Leave 25 days + holidays

Wellbeing program

Job summary

Finning (UK) Ltd is seeking a Service Controller to oversee a team of engineers and optimise resources to deliver excellent customer experiences while maintaining high service standards. The role involves planning resources, managing end-to-end repair processes, and ensuring effective communication with customers.

The position requires leadership of a 4–8 engineer team, strong organizational and communication skills, and a focus on safety and Finning values.

Qualifications

• Strong customer care focus and service excellence.
• Experience leading a team of engineers.
• Strong organizational skills.
• Excellent communicator.

Responsibilities

• Manage the end-to-end repair process with clear, open customer communication.
• Plan resources to fulfil service needs and close work orders and invoices.
• Create service quotes up to £3,000 for PM, repairs or inspections.
• Mentor engineers (4–8) and conduct regular 1-2-1 meetings.
• Use service metrics to drive improvements in customer experience and performance.

Skills

Team Leadership

Customer care

Communication

Organising

Safety awareness

Tools

SAP

FSAT

Cat SIS

Masternaut

Job description

Finning (UK) Ltd is seeking a Service Controller to oversee a team of engineers and optimise resources to deliver excellent customer experiences while maintaining high service standards. The role involves planning resources, managing end-to-end repair processes, and ensuring effective communication with customers.

The position requires leadership of a 4–8 engineer team, strong organizational and communication skills, and a focus on safety and Finning values.