Field Service Engineer-2

finning; Leeds; On-site; GBP 40,000 - 46,000; Full time

Benefits offered by this job

Salary

25 days holiday

Annual Bonus

Annual Tool Allowance

Healthcare benefits

Share scheme

Pension up to 7%

Refer a friend bonus

Employee discounts

Life insurance

Laptop/phone/van

CAT product training

Overtime

Job summary

Finning is seeking a field service engineer in the United Kingdom to respond to on-site repair requests. You will diagnose mechanical and electrical issues, communicate clearly with customers and Finning, and prepare detailed information to build accurate quotes.

You will access dealer software and repair techniques to resolve problems efficiently. The role offers a competitive salary, 25 days holiday with buyable extra days, annual bonus, tool allowance, healthcare, share scheme, pension up to

Qualifications

• Apprentice trained or formally trained engineer (NVQ Level 3 preferred in Land Based Engineering / Plant Fitting).
• Strong field diagnosing using dealer tools and equipment.
• Experience with heavy earthmoving or construction machines beneficial.

Responsibilities

• Respond to field service requests and diagnose mechanical or electrical issues.
• Attend customer's site, understand needs, and provide detailed problem description for quotes.
• Identify parts required and coordinate delivery to schedule follow-up visits.

Skills

Autonomous work

Communication

Planning

Analytical thinking

Self-starter

Education

NVQ Level 3 or equivalent

Job description

Position Overview

You will be tasked with responding to customers' field repair and service requests diagnosing whilst providing comprehensive detail about the nature of the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time-effective manner.

Job Description

You will need to have both outstanding customer focus coupled with in-depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilising the most up-to-date dealer software and repair techniques.

As a Finning Engineer, you will receive

• Salary £40,900 - £46,000
• 25 days holiday (purchase up to 5 extra days holiday)
• Annual Bonus
• Annual Tool Allowance
• Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
• Access to company share scheme
• Up to 7% pension (matched by company)
• Refer a friend bonus
• Employee reward platform (retails discounts and other employee rewards)
• Life insurance
• Laptop and phone and van
• Industry leading CAT product training
• Overtime

Main Job Functions

• Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
• Contact customer's site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
• Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
• Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
• Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.

Specific Skills

• Work autonomously on own initiative as well as part of a team
• Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business
• Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines
• Effective problem solver with strong analytical skills
• Motivated and Dynamic Self-starter

Education and Experience

• Apprentice trained / Formally trained Engineer (NVQ Level 3 preferred in Land Based Engineering / Plant Fitting), served as a field service engineer for a significant period or development opportunity for a qualified apprentice
• Knowledge in the use of field-based diagnosis tools and equipment essential
• Heavy Earth Moving equipment operating knowledge
• LDV driving licence
• Experience of a variety of construction and static machines essential

At Finning we believe that our people are the heart and soul of our company and fundamental to our success.

Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.

At Finning, we prioritize creating a diverse and inclusive environment.

We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.