Technical Service Controller

Finning; Chesterfield; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

25 days holiday + bank holidays

Pension + share scheme

Healthcare benefits

Job summary

Finning is recruiting a Customer Service Controller – Technical in the United Kingdom. The role focuses on coordinating engineering work, prioritising customer requests, and ensuring on-time delivery while maintaining high service standards.

You will lead a small team of engineers, liaise with customers, and ensure accurate updates in the system. A background in plant/AG/HGV or REME-type mechanics, plus knowledge of gas and diesel engines, is essential.

Qualifications

• Foundational engineering understanding or equivalent qualification.
• Minimum of 3 years’ experience in a technical or mechanical engineering role (C&G/NVQ apprenticeship).
• Experience in a similar role within a similar industry is desirable.

Responsibilities

• Manage and schedule engineering work to maximise productivity.
• Assess and prioritise customer requests, allocating appropriate resources.
• Monitor job progress, ensuring timely completion and accurate system updates.
• Open/close work orders and support billing accuracy.
• Lead, coach and support a team of engineers (4–8).
• Maintain strong customer communication and service standards.

Skills

Mechanical background

Gas & Diesel engines

IT skills

Team leadership

Education

Foundational Engineering understanding

C&G / NVQ Apprenticeship

Job description

Description

:

About Us

Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications.

What We Offer

• Competitive salary + annual bonus
• 25 days holiday + bank holidays (option to buy more)
• Pension up to 7% + share scheme
• Healthcare benefits (medical, dental, optical)
• Discounts platform + wellbeing support

Customer Service Controller – Technical

• Family-friendly policies and enhanced parental leave

Key Responsibilities

• Manage and schedule engineering work to maximise productivity
• Assess and prioritise customer requests, allocating appropriate resources
• Monitor job progress, ensuring timely completion and accurate system updates
• Open/close work orders and support billing accuracy
• Lead, coach, and support a team of engineers (4–8)
• Maintain strong customer communication and service standards

Requirements

• Background in plant, agricultural, HGV or former armed forces background from the REME or similar regiments overseeing recovery / vehicle mechanics
• Gas & Diesel Engine product knowledge
• Good knowledge of mobile and fixed equipment components and systems
• Understanding of warranty and commissioning processes
• Strong planning, organisation, and communication skills
• Ability to interpret technical issues and support non-technical teams
• Good IT skills (Microsoft Office)
• Experience in a similar role (desirable)

Education and Experience

• Foundational Engineering understanding and qualification
• Minimum of 3 years’ experience in a technical or mechanical engineering role (C&G / NVQ Apprenticeship)
• Previous experience in a similar role within similar industry environment desirable

Hours – 41.5. Flexible working pattern between 7am – 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx.

Working Environment

Office based

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.