Service Delivery Driver Class C

Refood; Bentley; On-site; GBP 21,000 - 29,000; Full time

Job summary

ReFood in Doncaster is seeking a Service Delivery Advisor to join the on-site Commercial & Logistics Team. The role is full-time (37.5 hours per week) and includes managing inquiries, data entry, KPI reporting, and providing sales support.

The ideal candidate will have customer service experience, strong IT skills (MS Office), and the ability to build commercial relationships across organisations. Out-of-hours rota work is paid in addition to base salary.

Qualifications

• Experience in customer service and sales office environments.
• Ability to prioritize workload to ensure quick responses.
• Strong written and verbal communication and IT skills.

Responsibilities

• Manage enquiries and queries via telephone and e-mail.
• Manage the customer account database; data entry, analysis, and customer KPI reporting.
• Provide administrative support to the Commercial & Logistics Team.
• Respond to complaints received from customers & follow-up service issues.
• Provide out-of-hours support on a rota basis, which is paid additional to basic salary.
• Manage sales enquiries and fielding and forward them to the relevant salesperson.
• Complete supplier compliance questionnaires and ongoing management.
• Build strong relationships with both internal and external customers.
• Provide a sales support function for the ReFood sales team.

Skills

Customer service

Sales office experience

Prioritization

Microsoft Excel

Communication skills

IT proficiency

Education

Formal education

Tools

MS Office

Job description

Vacancy

Service Delivery Advisor

Location: Doncaster

Business: The ReFood AD plants operate as integrated recycling units, processing a variety of food wastes to produce renewable energy, heat and ReGrow, a nutrient-rich fertiliser for local farms. The plants also recycle the food waste packaging. The plants provide an environmentally sustainable solution for all waste producers looking for a safe method of diverting food waste from landfill.

The Position

Service Delivery Advisor to work at our ReFood Ltd, Doncaster Site. This is a full time, permanent position, working 37.5 hours per week, Monday to Friday.

• Manage enquiries and queries via telephone and e-mail.
• Manage the customer account database; data entry, analysis, and customer KPI reporting.
• Provide administrative support to the Commercial & Logistics Team.
• Respond to complaints received from customers & follow-up service issues.
• Provide out-of-hours support on a Rota basis, which is paid additional to basic salary.
• Manage sales enquiries and fielding and forward them to the relevant salesperson.
• Complete supplier compliance questionnaires and ongoing management.
• Build strong relationships with both internal and external customers.
• Provide a sales support function for the ReFood sales team.

Requirements

• Good formal education.
• Experienced in customer service and sales office environments.
• Ability to prioritize workload to ensure quick responses.
• Use your own initiative to resolve issues and be reactive.
• Be able to engage with customers and build strong, commercial relationships across a range of organisations and contact levels.
• Be commercially astute, business aware and financially literate.
• Good written and verbal communication and IT skills - must be proficient with MS Office, particularly Excel and Word.

Salary: Competitive Pay and Benefits

Closing Date - 15 September 2026