Customer Service Advisor

Saria Limited; Doncaster; On-site; GBP 24,000 - 30,000; Full time

Job summary

ReFood Ltd is seeking a Service Delivery Advisor to join our Doncaster site. The role is full-time, 37.5 hours per week, Monday to Friday, supporting the Commercial & Logistics Team and handling customer enquiries by phone and email.

You will maintain the customer account database, generate KPI reports, respond to complaints, provide sales support, and help build strong relationships with internal and external customers. Proficiency in MS Office, especially Excel and Word, is essential.

Qualifications

• Strong customer service experience in sales office environments.
• Ability to prioritise workload and respond quickly.
• Proactive problem-solver with initiative.
• Excellent communication skills and ability to engage with diverse customers.
• Commercial awareness and financial literacy.
• Proficient with MS Office, especially Excel and Word.

Responsibilities

• Handle customer enquiries via phone and email.
• Maintain customer account database and generate KPI reports.
• Provide admin support to Commercial & Logistics Team.
• Resolve customer complaints and follow up service issues.
• Provide out-of-hours support on a paid rota.
• Route sales enquiries to appropriate salesperson.
• Complete supplier compliance questionnaires.
• Build strong relationships with internal and external customers.
• Provide sales support to the ReFood sales team.

Skills

Customer service

Prioritization

Initiative

Customer engagement

Commercial awareness

Communication

Education

Formal education

Tools

MS Office

Excel

Word

Job description

Vacancy

Service Delivery Advisor

Location: Doncaster

Business: The ReFood AD plants operate as integrated recycling units, processing a variety of food wastes to produce renewable energy, heat and ReGrow, a nutrient-rich fertiliser for local farms. The plants also recycle the food waste packaging. The plants provide an environmentally sustainable solution for all waste producers looking for a safe method of diverting food waste from landfill.

The Position: Applications are invited for a Service Delivery Advisor to work at our ReFood Ltd, Doncaster Site. This is a full time, permanent position, working 37.5 hours per week, Monday to Friday.

As a Service Delivery Advisor your duties and responsibilities will vary based on the Company’s requirements but will include:

• Manage enquiries and queries via telephone and e-mail.
• Manage the customer account database; data entry, analysis, and customer KPI reporting.
• Provide administrative support to the Commercial & Logistics Team.
• Respond to complaints received from customers & follow-up service issues.
• Provide out-of-hours support on a Rota basis, which is paid additional to basic salary.
• Manage sales enquiries and fielding and forward them to the relevant salesperson.
• Complete supplier compliance questionnaires and ongoing management.
• Build strong relationships with both internal and external customers.
• Provide a sales support function for the ReFood sales team.

Requirements

• Good formal education.
• Experienced in customer service and sales office environments.
• Ability to prioritize workload to ensure quick responses.
• Use your own initiative to resolve issues and be reactive.
• Be able to engage with customers and build strong, commercial relationships across a range of organisations and contact levels.
• Be commercially astute, business aware and financially literate.
• Good written and verbal communication and IT skills - must be proficient with MS Office, particularly Excel and Word.

Salary: Competitive Pay and Benefits

Closing Date – 15 September 2026