Customer Service Apprentice

Refood; Doncaster; On-site; GBP 12,000 - 16,000; Full time

Job summary

ReFood is seeking an Apprentice in Customer Service at our Doncaster site. You will support the Customer Service, Commercial and Logistics teams with a range of administrative tasks and provide excellent service to inquiries by phone, email and post.

As part of a structured apprenticeship, you will work towards a Level 3 Business Administration qualification via day release, with training across customer records, reports, and supplier compliance, under supervision.

Qualifications

• Experience in handling customer enquiries via telephone, email and post.
• Ability to maintain accurate customer records and databases.
• Willingness to undertake training and development activities within the role.

Responsibilities

• Provide excellent customer service by responding to enquiries via telephone, email and post.
• Support the Customer Service, Commercial and Logistics teams with administrative tasks.
• Assist with maintaining customer records and updating databases.
• Support management of customer accounts and CA1 documentation.
• Assist with producing customer and KPI reports and other business information.
• Support sales-related activities and supplier compliance administration.
• Undertake training to build knowledge and skills for the role.

Skills

Customer service

Administrative tasks

Education

Level 3 Business Administration

Job description

The ReFood AD plants operate as integrated recycling units, processing a variety of food wastes to produce biogas, renewable electricity, heat and ReGrow (a nutrient-rich fertiliser for local farms). The plants also recycle the food waste packaging, providing an environmentally sustainable solution for all waste producers looking for a safe method of diverting food waste from landfill.

The Position

Applications are invited for an Apprentice in our Customer Service team based at our ReFood, Doncaster site. This is a full-time, permanent position working 40 hours per week.

As an Apprentice in Customer Service, your duties and responsibilities will be varied in support of the existing team and will include developing skills and knowledge in the following areas:

• Provide excellent customer service by responding to enquiries via telephone, email and post.
• Support the Customer Service, Commercial and Logistics teams with a range of administrative tasks.
• Assist with maintaining accurate customer records and updating customer databases.
• Support the management of customer accounts while developing an understanding of customer account administration.
• Support the processing and reconciliation of CA1 documentation.
• Assist with producing customer reports, KPI reports and other business information.
• Help maintain marketing materials and website content as required.
• Complete supplier compliance questionnaires with guidance from the team and assist with ongoing compliance administration.
• Assist with responding to customer enquiries, complaints and service issues under supervision.
• Build positive working relationships with customers, colleagues and other departments.
• Provide administrative support to the sales team and assist with sales-related activities.
• Ensure all administrative tasks are completed accurately and in a timely manner.
• Undertake training and development activities to build knowledge, skills and experience within the role.

You will be required to undertake additional company training in other disciplines to further develop and complement a full skill set needed for the role.

We will support you as part of a structured Apprenticeship programme where you will attain a Level 3 Business Administration qualification on a day release basis.

Please note that only shortlisted applicants will be contacted due to the high volume of CV’s being received.

Please apply in writing with your CV to HR Department, Ings Road, Doncaster, DN5 9TL or fill out the form below.